Solved

2tb SATA drive compatibility

Posted on 2011-02-28
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Last Modified: 2016-06-26
HI Experts

I have a PC with a Gigabyte GA-MA78GM-DS2H motherboard

currently installed is a 1tb SATA hard drive.

I have purchased a 2nd HD for additional storage it is a

Western Digital WD20EARS 2TB Hard Drive SATAII 64MB Cache

now, I have a problem..... the drive does not appear in BIOS, or windows...

I remove the existing 1tb drive and have just the 2tb drive connected, and still nothing....

I contacted WD, and was told to contact gigabyte about drive compatibility... unfortunately gigabyte are not as easy to contact as WD, and I had to use their email form on the website.... 1 week later and still no reply....

I can't imagine that the motherboard is not compatible with the HD, any ideas where I go from here?
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Question by:cycledude
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Accepted Solution

by:
dlethe earned 250 total points
ID: 34997926
You'll have to look at the mobo specs, but don't forget that there are now 3 different speed settings for SATA.   If your HDD is hardwired to SATA2 speed (3Mbits/sec), but your controller only supports SATA-1 speed (1.5Mbits/sec, or 150MB/sec) then the controller won't see the drive.  So I would check out and make sure my motherboard supports the higher speed, if not see if here is a jumper on the HDD to slow it down to 150MB/sec (same as the 1.5Mbits/sec)
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Author Comment

by:cycledude
ID: 34998213
Thanks

the motherboard states that it supports 3MB

"5 x SATA 3Gb/s connectors supporting up to 5 SATA 3Gb/s devices"

http://www.gigabyte.com/products/product-page.aspx?pid=2932#sp
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Author Comment

by:cycledude
ID: 34998221
sorry, I mean 3 GB!
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Expert Comment

by:dlethe
ID: 34998256
It could simply be a bad drive.  Do you have an external USB enclosure you could stick it in?  THis will eliminate both power and your SATA controller.
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Assisted Solution

by:nobus
nobus earned 250 total points
ID: 35005011
you can try it on other sata connectors, or on another pc to test
(it can also be the cable - so try another one too)
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Author Comment

by:cycledude
ID: 35005313
Thanks guys

I don't have an external housing for SATA drives,

The MB has 5 SATA ports, and I have tried it in a couple.... taking the cable from existing drives which do work (bluray and main HD) but still no joy...

I am thinking it's a dead drive.... (it does power up though)


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Expert Comment

by:nobus
ID: 35006207
it can always ba a DOA case..
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Author Comment

by:cycledude
ID: 35069230
yup turned out to be a dud hard drive!

thanks
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Author Closing Comment

by:cycledude
ID: 35069240
thanks for the assists
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LVL 91

Expert Comment

by:nobus
ID: 35070336
tx for feedback!
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