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Outlook 2007 - Paragraph and formatting marks on by default

Posted on 2011-02-28
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Last Modified: 2012-05-11
Hello,

I have an end user that when she composes a new email, the formatting marks are automatically on EVERY time.  Very frustrating for her.  I have researched through all the forums and nothing has helped.  
Steps tried so far:
1. Opening a new email, choose, the Window icon in the upper left hand corner, choose "editor options", display, then uncheck "show all formatting marks".

this works for the current email, though they ALWAYs come back in a new email.

2. I've done this for new and reply emails to see if it will stick and it never does.

3. I've also done the "Ctrl - Shift - 8" toggle option.  This also does NOT work permanently, only for the current open message.

4. I've also tried to "repair" the Office 2007 installation from inside the control panel/Programs and features.

As a side, we are on Windows 7 Professional.
Thanks for any help/advice!
Dan
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Question by:dan_ch
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4 Comments
 
LVL 7

Expert Comment

by:ncheung
ID: 34998196
Have you verified outlook has closed properly after the changes?
The options for formatting mark is saved in the template and if outlook doesn't close completely, the template doesn't get updated.
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Author Comment

by:dan_ch
ID: 34998238
I've closed outlook by simply clicking the X on the upper right hand corner and then re-opened.  Nothing weird there.
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Accepted Solution

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cscelza earned 500 total points
ID: 34998432
Try these steps in this order (I know you've already done some of these, that's ok):

1) Open up a message.
2) Click the Office Button (the 'big round button' in the upper-left corner of the message).
3) Click the Editor Options button in the lower right corner of the window.
4) Click Display in the left-side navigation pane.
5) Uncheck the "Show all formatting marks" checkbox.
6) Click OK at the bottom of the window.

Then, oddly enough, try this:

1) Open up a message.
2) Click REPLY to the message
3) Click the Office Button (the 'big round button' in the upper-left corner of the message).
4) Click the Editor Options button in the lower right corner of the window.
5) Click Display in the left-side navigation pane.
6) Uncheck the "Show all formatting marks" checkbox.
7) Click OK at the bottom of the window.

Finally...

1) Open a new email
2) From the ribbon click Signatures then 'Signatures...'
3) Click 'Personal Stationary' tab
4) Double check all of your 'Fonts...' for all 3 message types to make sure 'Hidden' or some other effect you don't want is NOT checked (if hidden is checked on 'Replying and Forwarding', the marks will keep appearing after you try to reply or forward)
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Author Closing Comment

by:dan_ch
ID: 34998736
That did it!  I had checked the signature thinking that it could have very well been in there.  I though about deleting and re-creating her signature though I didn't do that.  I simply had to follow your last part by checking the personal stationary tab.  The "hidden" check box was checked in both the "new mail messages" and "replying or forwarding messages" sections.  Thanks again!
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