Solved

Arcserv Backup System - LTO4 Drives

Posted on 2011-02-28
4
1,248 Views
Last Modified: 2012-05-11
I have a Overland NEO backup system using VTL with  migration to tape. The VTL(REO Box) runs fine but the tape unit keeps giving me errors. The migration to tape occurs after the data is written to the VTL. The Physical library has 3 tape drives which are HP Ultrium LTO4. The OS is Windows Server 2003, SP2. I am using Arcserv R15. Every time I try to erase or format it gives me a "ILLEGAL COMMAND" error.  It also marks the tape as Unreadable. I have replaced the some tapes with new tapes with the same result. I am using HP drivers currently. CA and Overland have not been much help. Any help would be GREATLY appreciated.
0
Comment
Question by:Darrell Kirby
  • 2
4 Comments
 
LVL 22

Accepted Solution

by:
dovidmichel earned 500 total points
ID: 34999515
Disable the Removable Storage Service
update storport.sys http://support.microsoft.com/kb/957910
Install the latest LSI controller driver from HP

stop the Tape Engine
clear out the registry under Tape Engine
Go to HKEY_LOCALl_MACHINE\SOFTWARE\ComputerAssociates\CA ARCServe Backup\Base\TapeEngine\
Delete all the keys except for DEBUG, FSDSetup, the GROUPx keys, RMSetup, and TAPEAlert.
this will force it to be rebuilt when you restart Tape Engine
0
 
LVL 55

Expert Comment

by:andyalder
ID: 34999992
How about not trying to erase or format the tape? I think erase should be supported (as long as it isn't WORM of course) but format isn't a valid command for an LTO as far as I can tell.
0
 
LVL 22

Expert Comment

by:dovidmichel
ID: 35010085
If the "erase" and "format" in question, are done via the ARCserve Manager Device window then they should be fine since the Format just writes a valid ARCserve header on the tape. For erase there are two, Quick which just overwrites the head to make it appear as blank and Long which is a true SCSI erase which normally should not be done since it take hours.
0
 

Author Closing Comment

by:Darrell Kirby
ID: 35011359
Fix worked! Thanks!
0

Featured Post

NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The article will include the best Data Recovery Tools along with their Features, Capabilities, and their Download Links. Hope you’ll enjoy it and will choose the one as required by you.
Microservice architecture adoption brings many advantages, but can add intricacy. Selecting the right orchestration tool is most important for business specific needs.
This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…
This tutorial will walk an individual through the process of configuring basic necessities in order to use the 2010 version of Data Protection Manager. These include storage, agents, and protection jobs. Launch Data Protection Manager from the deskt…

776 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question