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One calendar entry has no send update button

Posted on 2011-02-28
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Last Modified: 2012-06-21
I have an employee here who is having a problem with one calendar item.

When she eddits the item in question she can make changes, but she is never gets a send update button. She is the owner of the item in question, and she is able to send update on every other item she is the owner of.

She is running Windows XP SP3, and Office 2007 (all current updates). I have already deleted and rebuilt her .ost file. Also have deleted the calendar item on her machine, but the deletion has not replicated out to the other meeting atendees.
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Question by:Mdamon808
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by:sandp85012
ID: 34999079
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by:Mdamon808
ID: 35000503
This is not the case here. I have already confirmed that the user is the oraganizer of the meeting in question.
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sandp85012 earned 500 total points
ID: 35001274
Since it would seem as though this user is part of an Exchange environment (.ost file deletion mentioned above), my best guess would be that item in question has been corrupted in some way, which would have changed its UID.  I've done a little testing with changing the UID of an appointment, and this definitely broke the "Send Update" button.  I don't believe there is a method of re-creating the item within the system.  If you start to notice other similar issues, I would suggest running a defrag on the mailbox database in question.

To see the UID, perform a "Save As" on the appointment, and select ".ICS".  Then you can open this file in a text editor for further examination.

Hope this helps.
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Author Closing Comment

by:Mdamon808
ID: 35011836
Thanks, I will let the employee in question know that she will have to delete and recreate the event she is having a problem with.
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