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User cannot cut and paste into an email in Outlook 2010

Posted on 2011-02-28
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Last Modified: 2012-05-11
User uses Alt+Print Scrn to copy contents of one email and when He Ctrl+V into the body of his email it doesn't paste.  He said he changed a setting a week ago asking him to disable something but he can't remember what it was, he just clicked it.

My question is how can I get the prnt scrn and paste back to default.

thanks
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Question by:LumbergsLackey
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8ubterfug3 earned 500 total points
ID: 34998648
Is this user using Outlook for email? If so they may have configured new emails to be plain text instead of html formatting. The instructions for changing that depend on the version of Outlook but if you go to Options, look for a setting called "Compose messages in this format" and make sure that it is set to HTML.
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by:8ubterfug3
ID: 34998658
I'm sorry. Just noticed that you had said Outlook 2010. Click the office button then Options. Click Mail on the left then change Compose messages in this format to HTML
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Assisted Solution

by:LumbergsLackey
LumbergsLackey earned 0 total points
ID: 34998753
Great I'll have him try this.  I'll get back to you if and when it works.  :)
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by:LumbergsLackey
ID: 34998810
Worked, awesome thank you!
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Author Comment

by:LumbergsLackey
ID: 34998814
solution worked
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Author Comment

by:LumbergsLackey
ID: 35001438
Please close this question as solved.
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by:LumbergsLackey
ID: 35042605
Great thank you
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