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Email not arriving

Posted on 2011-02-28
Medium Priority
Last Modified: 2013-11-12
When sending an email via web access to work, email is not received by recipient(s).

Web Acces shows as GW 8, while recipient is using GW  7. Probably not the issue.
Question by:lizzytish
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LVL 34

Accepted Solution

PsiCop earned 1000 total points
ID: 35002908
You really need to take some time and explain the situation in more detail. All we know is that someone is logging into a GW8 WebAccess interface and sending an E-Mail, and it isn't reaching someone who is running GW7.

Same GroupWise System, or different ones?

If they are different, what is the transport between the Systems? SMTP? Or do they have some other Gateway?

Are you certain the sender is using the correct E-Mail address?

Can you send an E-Mail to the recipient, and do they receive it?

If the E-Mail is sent from the fat client instead of the WebAccess interface, does it go through?

I'm not sure how you expect anyone to help you if you don't bother to supply basic troubleshooting info.

Assisted Solution

lizzytish earned 0 total points
ID: 35006410
There were so many Group Wise errors yesterday that the System Administrator downed the email server and we are watching.  All seems to be good now.

Author Comment

ID: 35007928
Please close this question.

Author Closing Comment

ID: 35045484
This was a GW server issue.  Restarted server and all ok now.

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