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Need DVD Driver for Gateway E100MSB Name GD-E100M Model NDV-8000

Posted on 2011-02-28
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Last Modified: 2012-06-27
Does anyone know where I can get a Windows XP driver for an external Gateway DVD/CDRW drive with Name GD-E100M and Model NDV-8000?  It also lists Model as GD-E100M-06.  

I've looked everywhere I know of to find this driver, including the Gateway recovery disk.  They did not supply a driver disk with the E100MSB laptop.

My Windows 7 Ultimate system also does not recognize the drive, but that's really not much of a problem for me.

Thanks...RG
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Question by:RGRodgers
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6 Comments
 
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mslunecka earned 500 total points
ID: 34999203
These devices generally do not require drivers, which is why you're having such a hard time finding one. Does it work on ANY system you've plugged it into?
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Expert Comment

by:mslunecka
ID: 34999223
Also you might try taking the case off the drive and make sure the internal connectors are hooked up right.  I think this model is a slim-line drive usually built into laptops, so it shouldn't have any jumpers or anything, but check anyway and see if it's set for a slave or master configuration instead of AUTO.
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Author Comment

by:RGRodgers
ID: 34999332
Yeah, that's what I thought.  But, at least on Windows XP, it comes up as a ...

Whoa, okay, I just booted the laptop to check the device manager.  It has been flagged as an unrecognized device of USB Mass Storage Device but not working.  When I booted it, the drive was plugged in and it recognized it.  I unplugged it, booted again and then plugged it in.  It goes back to an unrecognized USB Mass Storage Device with a yellow exclamation point.

So, it works if plugged in on boot but not as a PnP device.  That's better.  But, any clue as to why PnP doesn't work on this device.  PnP does work on others, such as a USB memory stick I have been using in lieu of the DVD drive.

Thanks...RG
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Expert Comment

by:mslunecka
ID: 34999448
Do you have a different external drive you could try?  If this drive is not working across multiple computers and multiple operating systems, but other drives ARE, then your problem is with the drive.

It might just be bad.  I'd say a firmware flash might help, but I don't see anywhere that offers one for that device.
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LVL 8

Author Comment

by:RGRodgers
ID: 34999796
If I delete the (!) USB Mass Storage Device entry and unplug the device and then plug it back in, it installs the USB Mass Storage Device succesfully and also installs the DVD drive correctly.  However, if I unplug the DVD drive and plug it back in, I am back to the (!) error.

IDK if it is the drive or the driver configuration, but this thing has had all the time it is going to get from me, or you.  

Thanks...RG
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LVL 8

Author Closing Comment

by:RGRodgers
ID: 34999809
Device or driver is bad.  I am going to purchase a new external DVD drive for the system.  Thanks...RG
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