Solved

HP LaserJet 1020 Printer on a Win 7 32bit - Print Spooler service Fails and will not restart

Posted on 2011-02-28
4
1,146 Views
Last Modified: 2012-05-11
lThis printer LJ1020 (sometimes not always) leaves 2 files in the printer folder and then the Print spooler service fails and does not start again until files deleted - (C\windows\system32\spool\printer) this is a repeatable problem - but it does not fail on every print - usually a PDF file -Once print Splooer Services fails all printers off line - after deleting the two files (in printer folder) we can restart the Print Spooler service and all printers come back on line. A reboot does not help - we must delete files. Printer is locally attached with USB port - we have the exact same problem of 2 PCs (both running same software) - why is this happening and how do i stop the print spooler from stopping?
0
Comment
Question by:Dano-2007
  • 2
4 Comments
 
LVL 14

Expert Comment

by:JAN PAKULA
ID: 35002059
in driver of the printer select option to spool jobs on hosts rather then on server. Maybe different driver (do you have drivers for both x64 and x86?)

Jan MA CCNA
0
 
LVL 4

Accepted Solution

by:
Llacy80 earned 500 total points
ID: 35002095
This is a known issue that (from the last I heard) has not been corrected in a patch. We had the same exact issues on our Windows 7  machines after upgrading. It always happened to users that had a 1020 attached.
The solution I found was to go through the process you did by deleted the items in C\windows\system32\spool\printer. The key to getting it to work is to uninstall Adobe Reader and install a different PDF reader.. I installed a free one (http://www.foxitsoftware.com/pdf/reader/) & have not had an issue since.

Let me know if you have questions. This issue drove me crazy.
0
 
LVL 4

Assisted Solution

by:Llacy80
Llacy80 earned 500 total points
ID: 35002112
Additional link on the issue

http://forums.adobe.com/message/3430901

0
 

Author Comment

by:Dano-2007
ID: 35002191
Thanks much for the Adobe post - we have ordered a new printer HP Laserjet 1606DN $121.00 - simple fix.
Regards,
Dan
0

Featured Post

Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

So many times I have seen the words written in a question "if only I could show you" or " I know how hard it is for you since you can't see it" in any zone. That has inspired me to write about this tool in windows 7 called "Problem Steps Recorder…
If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…
This Micro Tutorial will give you basic overview of the control panel section on Windows 7. It will depth in Network and Internet, Hardware and Sound, etc. This will be demonstrated using Windows 7 operating system.

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question