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When I log into wireless networks, my machine will eventually show the Blue screen and reboots

Posted on 2011-02-28
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Last Modified: 2013-12-09
When I log into some wireless networks, my laptop will run a few minutes and then kicks in the blue screen of death. I do not have any specific information from the screen, the only common denominator is being logged onto a wireless network.  FWIW, I do not see the "secure tunnel adaptor" that used to show as not having the proper driver.
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Question by:fasteddie565
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9 Comments
 
LVL 6

Expert Comment

by:CrowaX
ID: 35000433
Have you tried completely uninstalling the wireless driver, rebooting, then installing it again? Also, try installing a different driver than the currently installed one may help.
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Author Comment

by:fasteddie565
ID: 35000492
So you are saying uninstall the current driver and then reinstall it as opposed to looking for an update? I will give it a try.
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LVL 6

Expert Comment

by:CrowaX
ID: 35000540
If you have the current version, uninstall and reinstall. If there is an update, then uninstall the current and install the update. If the current driver is causing the bluescreen, its possible an update without reinstall may keep the problem file around.
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Author Comment

by:fasteddie565
ID: 35002255
I reinstated the new driver now the antennae does not see any networks. I am on my EVO to post this.
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Author Comment

by:fasteddie565
ID: 35005660
I uninstalled the old driver, installed a newer, different driver from the dell web site. Still tethered to my EVO.
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Author Comment

by:fasteddie565
ID: 35005777
I ran the manual diagnostics program and despite the fact that Windows says the wireless card is enabled and functioning, the diagnostics stated that it is not enabled or functioning.  Perhaps a bad device?
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LVL 6

Expert Comment

by:CrowaX
ID: 35007342
It is possible, is this a new issue or has it done this since you got the laptop?
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Author Comment

by:fasteddie565
ID: 35008958
It's new. I ran the manual diagnostics and it said the hardware failed the test. Dell is baching about sending a new card. (I am no Bogota )
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LVL 6

Accepted Solution

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CrowaX earned 500 total points
ID: 35010921
It's possible it's the card. And if you can get it replaced for free, I would do that and at least eliminate that as an issue.
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