Solved

User cannot find an entry in our global exchange address book.  Says it doesn't come up when searching for it

Posted on 2011-02-28
6
278 Views
Last Modified: 2012-05-11
Yet when I or anybody else at the helpdesk clicks on the address book and types in the name of the contact it shows up.  Why would it not show up in the global address book for him?  He's connected to the network and the exchange box.

Thanks
0
Comment
Question by:LumbergsLackey
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 74

Accepted Solution

by:
Glen Knight earned 167 total points
ID: 35000679
Possibly hasn't downloaded an updated address book?

From the send and receive menu select Address Book and uncheck the box to only download changes.

Once done restart outlook and then cluck Send and Receive.  Does the user appear now?

If not, you may need to delete the local address book file which will be in the local copy if their profile .oab file. This document tells you where they are: http://support.microsoft.com/kb/872930
0
 
LVL 2

Assisted Solution

by:Rackball
Rackball earned 333 total points
ID: 35001099
Are your users in Cached Mode or non-Cached?
If in Cached Mode, you may need to delete their OAB files from the local HDD due to corruption.  the locations of the files depends on the version of Windows you're running, but for XP it's the following location:
C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft\Outlook

It is safe to delete everything fromt his folder, so don't worry about making mistakes, but you want to delete anything that ends in ".oab".  then follow the steps that demazter said.
0
 
LVL 2

Assisted Solution

by:Rackball
Rackball earned 333 total points
ID: 35001228
I would append what I said:  In that folder, if you have PST files, you're probably gonna want to keep those...I'd hate to see someone toss their PST because I said it was safe to delete everything in that path.
0
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

 

Author Comment

by:LumbergsLackey
ID: 35001372
turns out the address in question used to be a group mailing address and is now a database address.  It was in his remembered emails and when he tried sending to it now it would try to mail it to the old group email which is no longer valid.  I just deleted the old cached entry, and had him re-enter the name and the global address book pulled it.

thanks people
0
 

Author Comment

by:LumbergsLackey
ID: 35001448
Please close this question as solved.

thanks
0
 

Author Closing Comment

by:LumbergsLackey
ID: 35001466
thank you for the suggestions.  Even though it didn't turn out to be what your solutions called for, it basically could have been.  thanks
0

Featured Post

Simplifying Server Workload Migrations

This use case outlines the migration challenges that organizations face and how the Acronis AnyData Engine supports physical-to-physical (P2P), physical-to-virtual (P2V), virtual to physical (V2P), and cross-virtual (V2V) migration scenarios to address these challenges.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Having trouble getting your hands on Dynamics 365 Field Service or Project Service trial? Worry No More!!!
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
The viewer will learn how to simulate a series of sales calls dependent on a single skill level and learn how to simulate a series of sales calls dependent on two skill levels. Simulating Independent Sales Calls: Enter .75 into cell C2 – “skill leve…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question