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LumbergsLackey

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User cannot find an entry in our global exchange address book. Says it doesn't come up when searching for it

Yet when I or anybody else at the helpdesk clicks on the address book and types in the name of the contact it shows up.  Why would it not show up in the global address book for him?  He's connected to the network and the exchange box.

Thanks
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Glen Knight
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LumbergsLackey

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turns out the address in question used to be a group mailing address and is now a database address.  It was in his remembered emails and when he tried sending to it now it would try to mail it to the old group email which is no longer valid.  I just deleted the old cached entry, and had him re-enter the name and the global address book pulled it.

thanks people
Please close this question as solved.

thanks
thank you for the suggestions.  Even though it didn't turn out to be what your solutions called for, it basically could have been.  thanks