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Pro/Engineering Wildfire 4.0 - Setup.exe will not run

Posted on 2011-02-28
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Last Modified: 2013-11-15
I am trying to install Pro/Engineering Wildfire 4.0 on a computer.  The setup.exe will not run. When I click setup.exe it is as if I did not press anything.
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Question by:CDS-JBC
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Expert Comment

by:florjan
ID: 35000799
Have you tried going to properties of setup.exe and click unblock and then ok?
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Author Comment

by:CDS-JBC
ID: 35000850
That option is not in properties. There is no block on the setup.exe.  Do you have any other suggestions?
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Expert Comment

by:dbrunton
ID: 35000859
Check Event logs and see if there are any errors.  There may also be a log file in the folder you are trying to install Wildfire from.

After trying to run use Task Manager and see if the Wildfire setup.exe is still showing as an application or process.

Try installing another application such as Irfanview http://download.cnet.com/IrfanView/3000-2192_4-10021962.html?part=dl-IrfanView&subj=dl&tag=button to see if other applications will install.
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Author Comment

by:CDS-JBC
ID: 35001194
Other applications will run.  I have not checked the event logs or the task manager.  I will look at that next.
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Author Comment

by:CDS-JBC
ID: 35001389
I wanted to also say that I have tried to run it on two XP machines and it will not install, but installed successfully on a Windows7 machine.  The software is compatible with either so I am not sure if it is really XP causing the problem.
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Expert Comment

by:dbrunton
ID: 35001435
>>  The software is compatible with either

Well, supposed to be.  See if you can try it on a third in a different location to the present two.  You don't have to do a total install.  All you want to see is an Installation screen that you should be able to cancel out of (standard in most install applications).  If you can't see that then there is a problem with the XP install.

Also check that you have the most current installer from Microsoft installed.
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Author Comment

by:CDS-JBC
ID: 35001717
I do see a update having to do with autoplay and the internet and in the task manager i saw where it said it could not get to the internet, but nothing is wrong with our internet so I am downloading the update and will try again. However, that update says it is to prevent anything but CD or DVD installs from accessing, so I don't know if this will work or not. It is a long download so I won't know for quite some time. Thanks
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Accepted Solution

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CDS-JBC earned 0 total points
ID: 35011797
I was told the system was running 64bit, but this was incorrect. Ran the software for 32bit and the install worked.  Sorry for waisting your time on this and thank you so much for the help.
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Author Closing Comment

by:CDS-JBC
ID: 35045664
This was user error.
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