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Active Sync not working after server change

Posted on 2011-02-28
Medium Priority
Last Modified: 2012-05-11
I have moved my Exchange mailboxes to a much better new server.  The server is working fine with Outlook clients, pop clients, RPC over HTTPS, and OWA.  I have created an additional virtual directory and added the registry entry as per KB817379. (Several times in fact)

When I set the account up on my iPod touch, the exchange account is verified, but when I try to check mail I get the error "Cannot Get Mail" The connection to the server failed.

These are the entries in the IIS Log pertaining to an attempt.

2011-02-28 21:52:43 W3SVC1 OPTIONS /Microsoft-Server-ActiveSync &Log=VNATNASNC:0A0C0D0FS:0A0C0D0SP:0C0I0S0R0S0L0H 443 ADDOMAIN\USER Apple-iPod4C1/803.148 200 0 0

2011-02-28 21:52:46 W3SVC1 OPTIONS /Microsoft-Server-ActiveSync &Log=VNATNASNC:0A0C0D0FS:0A0C0D0SP:0C0I0S0R0S0L0H 443 ADDOMAIN\USER Apple-iPod4C1/803.148 200 0 0

2011-02-28 21:52:46 W3SVC1 PROPFIND /exchange-oma/USER@INTERNETDOMAN/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPod/ApplC3YDM1H9DCP9 - 80 - Microsoft-Server-ActiveSync/6.5.7638.1 401 1 64

2011-02-28 21:52:46 W3SVC1 POST /Microsoft-Server-ActiveSync User=USER&DeviceId=ApplC3YDM1H9DCP9&DeviceType=iPod&Cmd=FolderSync&Log=V4TNASNC:0A0C0D0FS:0A0C0D0SP:1C1I483S0R0S0L0H0P 443 ADDOMAIN\USER Apple-iPod4C1/803.148 500 0 0

Where ADDOMAIN is the local domaina and INTERNETDOMAIN is the public domain.  USER is the username

Which looks to me like the login is verified by the objects can't be found.

I've been working on this and other issue for four days and the owner, an Apple entusiast, is upset his iPad doesn't work.


Question by:dabassguy1
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LVL 76

Accepted Solution

Alan Hardisty earned 2000 total points
ID: 35002180
Assuming you are talking Exchange 2003 with KB817379.

If so - please work your way through my Activesync article which should hopefully assist you:

Author Comment

ID: 35002263
There are no error messages in the event log.  All looks clean.

Author Comment

ID: 35002295
Thank you for your reply.  I found your article this weekend, but was concentrating on the OWA issues at the time.  I will go thru this tonite.  Thank you for your response.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 35002804
No problems - her as and when you need me.


Author Closing Comment

ID: 35003364
Not sure which step worked, but all is working and the client is happy.  May thanks.
LVL 76

Expert Comment

by:Alan Hardisty
ID: 35003370
Ah well - glad it is working and thanks for the points.


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