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Mail For exchange problem syncing from exchange server 2003

Posted on 2011-02-28
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Last Modified: 2012-05-11
Hi Guys,

Just a quick one, We have users on our network that get mail direct to their phone using mail for exchange.

Now everyone works fine except one user who either intermittently gets email every 4 days or so or doesn't receive mail at all!  The phone does the initial sync fine works for a few hours then nothing... have also changed phone with no prevail.

Thanks for your help!
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Question by:machineryhouse
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12 Comments
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 35002662
Please add the Inconsistent Sync registry key from my article to your server which should hopefully resolve the issue:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html
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Author Comment

by:machineryhouse
ID: 35002834
Hi Alan,

No problems just added the key to the registry I will schedule a reboot of this server and let you know the results tomorrow!

Thanks mate.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 35002846
You are welcome - if that doesn't work - I'll roll my sleeves up and get dirty!

If it is just the one user and the rest are fine - is Mail For Exchange on the latest version on their Nokia?
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LVL 1

Author Comment

by:machineryhouse
ID: 35002866
No problems!

Yeah I updated the MFE software when we purchased the new Nokia C6. I even updated the Nokia firmware so not sure very strange one!!
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 35002929
Good - should rule the handset out!  Do you have any other C6 phones and are they giving the same problems?

What Anti-Virus software have you got installed?
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LVL 1

Author Comment

by:machineryhouse
ID: 35003085
Nope we have a few guys with a C6 and no problems at all!

We are using Sophos Antivirus??
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 35003109
Okay - if you have other C6 phones and only one is having problems - that sounds either like a mailbox issue or a device issue.

Can you configure a working account on the problem users phone and the problem users account on another similar device?

That should help pinpoint the issue.

Thanks

Alan
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LVL 1

Author Comment

by:machineryhouse
ID: 35003120
Hi Alan,

Yeah i tried that and it works that why i was thinking it may be a mailbox issue? I will try the restart tonight after adding the key to the registry and if that doesn't work i may have to make the user a new mailbox and AD account...

-Brett
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LVL 76

Accepted Solution

by:
Alan Hardisty earned 500 total points
ID: 35003128
You can try to repair, defragment and integrity check the store - but that means downtime.

eseutil /p (to repair)

eseutil /d (to defragment) followed by

isinteg -s servername -fix -test alltests

Run isinteg as many times as it takes to see 0 errors and 0 fixes in the last line of output.

Alternatively, export the mailbox, splat the account, create a new one and import the mail back, then sync again.
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LVL 1

Author Comment

by:machineryhouse
ID: 35003137
Okay mate will do im heading up to Brisbane on Friday so ill be able to take the server off-line then.

Will let you know how i go! Thanks for the help Alan
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LVL 1

Author Closing Comment

by:machineryhouse
ID: 35003139
Great help!
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 35003140
No problems - here as and when you are ready.

Good luck.

Alan
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