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SKU112.CAB Missing - Cannot Uninstall or Repair Office 2003

Posted on 2011-02-28
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Last Modified: 2012-05-11
I have a friend's computer that while he is trying to browse the internet, a box keeps popping up saying "Please wait while Windows Configures Microsoft Office 2003".

I have tried removing and repairing the installation.  
I have tried downloading the Office 2003 Resource Kit.
I have tried downloading the LIS Tool.

All with no avail.  Is there anything I can do to fix this?  He is using Windows XP SP3 and Office 2003 Standard Edition.
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Question by:Brad Sims, CCNA
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9 Comments
 
LVL 5

Expert Comment

by:kpltechgroup
ID: 35002835
Sounds like something isn't being applied to the registry. Does it go away and come back on restart? or everytime you goto browse?
0
 
LVL 5

Expert Comment

by:kpltechgroup
ID: 35002843
Have you tried a different CD could be skipping that file.
0
 
LVL 7

Author Comment

by:Brad Sims, CCNA
ID: 35003092
It comes back everytime you open IE.  I've uninstalled IE and re-installed the latest version, but no luck.  

I have a copy of Office 2003 on my Flash Drive, and I have verified that file exists, but when I point the "Browse" but it keeps flashing again like it doesn't even recognize the file.
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LVL 5

Expert Comment

by:kpltechgroup
ID: 35003135

1. Click on start==>run==>type
"excel /s" without quotations and click ok.

2. Once Excel is
up in safe mode with the error message in front, hold
down ctrl+Alt+Delete keys on your keyboard to bring the task manager up.

3. Click on the processes tab==>look for msiexec.exe (only the
onenext to your user name), click on it and end the process.

4. Excel should be running without an error message now==>close
Excel in safe mode==>reopen it one more time in safe mode to
check if it is opening with no error message.

5. Close Excel
/s and open Excel normally, it should work fine.
Edit/Delete Message

source: http://www.askmehelpdesk.com/spreadsheets/missing-sku112-cab-file-office-2003-a-21062.html

I know you are thinking nothing to do with my excel but that will reassociate the cabs

Let me know
0
 
LVL 5

Expert Comment

by:kpltechgroup
ID: 35003158
Also is the user that hes logging in under a local admin maybe the settings aren't sticking...

does word excel and others work properly is this ONLY happening with IE?

have you looked into what ADDON's are running when you start IE? I can walk you through this

keep me posted
0
 
LVL 7

Author Comment

by:Brad Sims, CCNA
ID: 35003345
I'm not sure what's going on now.  I tried to run Excel in Safe Mode as you suggested, but it brought up what looked like a command prompt window.  I just installed a copy of Office 2007 on his computer and the problem is resolved for now.

I would still like to know how I can get rid of the previous installation of Office (or at least what's left of it).  It's just more of an annoyance now, but I like to have the issue completely resolved if possible.

Neither Word or Excel worked in 2003.  I disabled all add-ins in IE before I posted the question.  I originally thought it was either an add-in or something on the "Programs" tab in IE Internet Options causing the issue.
0
 
LVL 5

Accepted Solution

by:
kpltechgroup earned 2000 total points
ID: 35003360
Ok so to remove the old 2003 installation i would use revo uninstaller

it can be found @ http://www.revouninstaller.com/revo_uninstaller_free_download.html

let me know!
0
 
LVL 5

Expert Comment

by:kpltechgroup
ID: 35003616
Any luck?
0
 
LVL 7

Author Comment

by:Brad Sims, CCNA
ID: 35013883
That worked.  Thanks for the help.
0

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