Go Premium for a chance to win a PS4. Enter to Win

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 353
  • Last Modified:

email attachments open incorrectly

A user sends an email with a Word file attached.  The recipient cannot open the document.  If the document (.docx) is downloaded, it is a folder containing files and another folder.  
Both the sender and recipient are using XP with all patches, and Office 2007.
0
AE_JB
Asked:
AE_JB
  • 6
  • 3
  • 2
2 Solutions
 
stewie123Commented:
Try to delete the .doc registry key and redo the association.
Make sure to back up the registry before making any changes.

1. Click Start and in the start search field type regedit and press enter.
2. Right click on Computer in the registry editor and click export, name the file as backup and save the file.
3. Locate HKEY_CLASSES_ROOT\.doc
4. Right click on .doc registry key under HKEY_CLASSES_ROOT and click delete.
5. Try to set fie association for .doc to Microsoft Office Word again and check if it works.
 

Please post results
0
 
Paul SauvéCommented:

I have similar problems in the past with Outlook 2010 & 2007.

To solve the problem, I save the document (as document.dotx), even if Outlook wants to save it as document.zip, THEN open the document.
0
 
AE_JBAuthor Commented:
I am able to open a word document from another sender OK.  Users can also open non-emailed word documents OK.  Should I still redo the association if I can open these other word documents as-is?

0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
AE_JBAuthor Commented:
Users are a satellite branch of an organization opening email from Remote Web Workplace.
0
 
AE_JBAuthor Commented:
the save as .docx workaround works.  
0
 
Paul SauvéCommented:
That's correct - the problem only occurs with email attachments.
0
 
AE_JBAuthor Commented:
Stewie, I followed the steps you listed and the document still wants to download as a compressed file.  I see that docx is a key HKEY_CLASSES_ROOT\.  Since the document they are trying to open is a .docx, can i delete the docx key and see if that will re associate?
0
 
stewie123Commented:
Yes you can do that my apologies for not clarifying that.

Here is a post for a resolution. It is for 2010 but it should walk you the just the same

http://answers.microsoft.com/en-us/office/forum/office_2010-office_install/office-2010-type-of-file-name/725bc4ca-c069-450d-8e14-b6d18e59c541
0
 
AE_JBAuthor Commented:
I deleted the docx key but the file still wants to save as a .zip.  We are using Microsoft Outlook Web Access, and documents sent from other locations open fine.  Only documents sent from the main office and opened at the satellite branch through OWA have this problem.
0
 
AE_JBAuthor Commented:
I looked around for people with similar issues and found a solution that works:
-Open IE tools-->options-->and delete all temporary files
-Then, open IE tools-->options--> security tab-->add the OWA site to list of trusted sites.
-Close IE, and restart it.
Now, file is downloaded as a .docx which opens with Word.
0
 
stewie123Commented:
I was not aware we were discussing OWA. I am glad you were able to find a resolution
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

  • 6
  • 3
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now