Solved

Server keeps rebooting

Posted on 2011-02-28
3
842 Views
Last Modified: 2013-11-15
I understand that there may be a limited amount of people who are familiar with the particular situation. I have an MSP platform by N-Able Technologies that we use for managing customers networks. Bundled into the platform is their Endpoint Security which is really just Panda Virus software. I attempted to un-install the software today so that I could install a grown up’s virus software for our network. The un-install is done through the management console of the N-Central server,  just simply untick the check box for Endpoint Security and the un-install begins fairly instantaneous. The server usually goes through a reboot and this happens within a matter of seconds as it did today. However the server goes all the way to the login screen and if left alone it will shutdown and reboot and it will continue to go through this process. I was able to login quickly when the server boots to the login screen and I can view the desktop for about 5 seconds. I can see the alert banner that pops up usually from N-Central saying that the computer will be rebooted.
This is my main server that has my exchange and all my network shares. I have been abandoned by N-Able, is there any type of a file that has the reboot command stored in it that can be cleared? The server can boot to safe mode with networking, The Endpoint Security program is not listed in the programs list but the Panda Services are listed in services.  
0
Comment
Question by:telcoengineer
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 9

Expert Comment

by:Chev_PCN
ID: 35004304
I would suggest booting into safe mode, and then doing a manual cleanup of the N-Able suite.
Delete all the folders & files associated with it, then use something like CCLeaner to do a basic tidy up of the registry. Once that's done, do a manual search of the registry & delete all the N-Able entries you find. Run CCLeaner once again and then reboot.
Are there any entries in the event log? You may be able to trace exactly which process or application is forcing the reboot.
0
 

Accepted Solution

by:
telcoengineer earned 0 total points
ID: 35301012
I did as suggested, i removed all known Panda AV programs, directorys, services, and regkeys.
I still could not get the server to boot and stay booted, it kept rebooting. I ended up restoring from a backup, and of course my backup had not worked for two days because of a NAS that had water damage. SO I lost a couple of days of productivity but we are back up.

Sorry for the late response.
0
 

Author Closing Comment

by:telcoengineer
ID: 35331394
The only resolution was to restore a backup from two days prior.
0

Featured Post

Business Impact of IT Communications

What are the business impacts of how well businesses communicate during an IT incident? Targeting, speed, and transparency all matter. Find out more in this infographic.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Background Information Recently I have fixed file server permission issues for one of my client. The client has 1800 users and one Windows Server 2008 R2 domain joined file server with 12 TB of data, 250+ shared folders and the folder structure i…
This guide will walk you through the essential considerations and tech stack for building scalable websites. Know how to grow your business the smart way!
Articles on a wide range of technology and professional topics are available on Experts Exchange. These resources are written by members, for members, and can be written about any topic you feel passionate about. Learn how to best write an article t…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…

724 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question