Solved

Server keeps rebooting

Posted on 2011-02-28
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Last Modified: 2013-11-15
I understand that there may be a limited amount of people who are familiar with the particular situation. I have an MSP platform by N-Able Technologies that we use for managing customers networks. Bundled into the platform is their Endpoint Security which is really just Panda Virus software. I attempted to un-install the software today so that I could install a grown up’s virus software for our network. The un-install is done through the management console of the N-Central server,  just simply untick the check box for Endpoint Security and the un-install begins fairly instantaneous. The server usually goes through a reboot and this happens within a matter of seconds as it did today. However the server goes all the way to the login screen and if left alone it will shutdown and reboot and it will continue to go through this process. I was able to login quickly when the server boots to the login screen and I can view the desktop for about 5 seconds. I can see the alert banner that pops up usually from N-Central saying that the computer will be rebooted.
This is my main server that has my exchange and all my network shares. I have been abandoned by N-Able, is there any type of a file that has the reboot command stored in it that can be cleared? The server can boot to safe mode with networking, The Endpoint Security program is not listed in the programs list but the Panda Services are listed in services.  
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Question by:telcoengineer
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by:Chev_PCN
ID: 35004304
I would suggest booting into safe mode, and then doing a manual cleanup of the N-Able suite.
Delete all the folders & files associated with it, then use something like CCLeaner to do a basic tidy up of the registry. Once that's done, do a manual search of the registry & delete all the N-Able entries you find. Run CCLeaner once again and then reboot.
Are there any entries in the event log? You may be able to trace exactly which process or application is forcing the reboot.
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telcoengineer earned 0 total points
ID: 35301012
I did as suggested, i removed all known Panda AV programs, directorys, services, and regkeys.
I still could not get the server to boot and stay booted, it kept rebooting. I ended up restoring from a backup, and of course my backup had not worked for two days because of a NAS that had water damage. SO I lost a couple of days of productivity but we are back up.

Sorry for the late response.
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Author Closing Comment

by:telcoengineer
ID: 35331394
The only resolution was to restore a backup from two days prior.
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