win 7 won't recognize my usb drive

I recently prurchased a Toshiba Satellite  Pro L670 laptop running Win 7 Pro x64. It has two USB ports. I have plugged several USB drives into both ports, the computer doesnt recognize the drive in any way. Drive is not visible in disk management.

Tech support was useless in assisting me. Basically just hade my power cycle the machine and then they gave up.

Any ideas?
M_EpsteinAsked:
Who is Participating?
 
RhysehConnect With a Mentor Commented:
Do other devices work in the ports? Maybe try updating your chipset drivers?
0
 
JohnConnect With a Mentor Business Consultant (Owner)Commented:
If the machine was new with Windows 7, I would request hardware service. I am assuming the USB keys test well in other machines. ... Thinkpads_User
0
 
nobusConnect With a Mentor Commented:
you can also check for errors in device manager (usb section)
or update your drivers (drivereasy is easy for that :  www.drivereasy.com  )
0
 
M_EpsteinAuthor Commented:
Did all the above
Tech support had me power cycle box without battery.
Weird thing, when machine was booted up with flash drive plugged in, I put battery back in suddenly it recognized all the flash drives. Go figure?
0
 
JohnBusiness Consultant (Owner)Commented:
Thank you and thanks for the update. ... Thinkpads_User
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.