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MS Works Word Processor 9.0 Display Unstable

Posted on 2011-02-28
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Last Modified: 2012-05-11
I am using the MS Works Word Processor 9.0 with Win 7.
When I open a long .WPS document and move the cursor down with the down arrow key (or with the Page Down key) to a point below what is initially visible on the display; without my doing anything else, the text displayed begins to shift downward, one line at a time, until the top of the document is reached. This only happens when I open the document by double-clicking on a .WPS file. If I open it via the menu (FILE>OPEN), or by clicking on a recently opened file this does not happen. This does not happen in Works spreadsheet nor in any other application.

Anybody have any suggestions as to what the problem may be?
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Question by:dkozakoff
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by:nobus
ID: 35004814
you can check event viewer for problems
was this working ok before?  did you install software or upgrades?  if so, try rolling them back
or even a system restore..
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by:dkozakoff
ID: 35012340
Not practical to do a system restore or a rollback. Since I don't use the word processor that often, I have no idea when the problem started. It was working at one time. Checking the event viewer is of no help since  I don't know what to look for that might ID the problem.

A reinstall of the Works Word Processor might work, but that doesn't seem to be an available option. I have tried the System File Checker, sfc.exe, but  do not know if it examines the Works files.

Meanwhile, I use other word processors or avoid directly opening the .WPS files. The problem does not seem to something imbedded in the .WPS file since I have resaved these files under different names via both Works Word and other software without effect.
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by:nobus
ID: 35015010
sfc only checks system files
did you try to right click the file, then select open?
http://support.microsoft.com/kb/290974
more : http://answers.google.com/answers/threadview/id/749683.html
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by:dkozakoff
ID: 35024679
I tried a right clicking and then selecting Open. The file opens correctly in the MS Works Word Processor and the same anomolous behavior occurs as it did when I double clicked on the file.

I checked out the two links you suggested. However, the problems discussed there are regarding the non-opening of a double-clicked file. My files open just fine in the associated application. The problem is that the text displayed won't stay fixed but scrolls up to the top of the document. The cursor, however, remains fixed. New text can be added, text can be deleted, and other editing can done at this point --- but the scrolling text is very distracting.
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by:nobus
ID: 35024780
best uninstall / repair Works imo
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by:dkozakoff
ID: 35030852
As I mentioned previously, that's what I wanted to try. But Works 9 came preinstalled (that's why I thought SFC might fix it). There is no option to reinstall or repair it via Control Panel. I haven't found a site which offers a free download to reinstall. My guess is that somewhere on my machine there is a .CAB file, or an executable which will do this, but I don't know how to identify it.

If need be, I can associate the the .WPS files with another wordprocessor, but I'd like to understand why the program is acting the way it is.
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by:nobus
ID: 35034180
i could not find much either - some suggest to use open Office instead...Here's what i'v found :
the only solution seems to be uninstall/reinstall since you won't try a system restore
http://www.articlesbase.com/software-articles/how-to-fix-ms-works-program-errors-4321838.html
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Author Comment

by:dkozakoff
ID: 35118041
I discovered that the Works Word Processor, WksWP.exe, appears in the C:\Windows\Installer\ folder (specifically, in the sub-folder {15BC8CD0-A65B-47D0-A2DD-90A824590FA8}). My hope was that this was the program which was originally installed on the machine. However, it exhibits the same odd behavior the other version does.

Could it be that the origin of this behavior lies somewhere else? Especially, since it depends on how I open the .WPS file -- only when I double-click on the file; but not if I open it via the menu (FILE>OPEN), or by clicking on a recently opened file. Perhaps in a .DLL file?
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by:nobus
ID: 35120184
>>  Not practical to do a system restore or a rollback    <<  Why?  any special reason?  it takes 10 minutes..
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Author Comment

by:dkozakoff
ID: 35124118
I don't know when the problem started; my older restore points are gone (the oldest is dated Mar. 3, 2011), and many downloads, program installs, and updates have probably occured since my problem with Works started. If a system restore was successful, these downloads, installs, and updates would have to be redone. System Restore indicates 122 programs will be affected. I suppose I could do a restore using the oldest restore point just to see if it did anything and reverse it if necessary.

Right now I am pursuing a different approach. In the C:\Program Files (x86)\Microsoft Works\ folder I found a SETUP.EXE file. I ran this and found that it needed the Installer package WORKS9.MSI. I was able to download a copy of this. However, it looks for .DLL and other files in folders which have slightly different names from those on my Win 7 machine. My suspician is that the WORKS9.MSI I have is intended for a Vista OS. I think I have all the files it is looking for and may try to create folders with the appropriate names and copy the files it wants to those locations.
But it is a tedious process to identify all the files it is looking for. So I'll try to find a WORKS9.MSI indended for WIn 7. Know where I can find one?
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by:nobus
ID: 35125924
you can instead instal open office - it would work also..then remove works
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Author Comment

by:dkozakoff
ID: 35130969
I have both OpenOffice and AbiWord installed and use them occasionally, but I'd like to understand why Works is acting the way it is.
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Expert Comment

by:nobus
ID: 35135621
sorry, it's all i can help you with - best ask for more help : use request attention
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Accepted Solution

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dkozakoff earned 0 total points
ID: 35160733
I stumbled across a solution to my problem! If I had read the introductory descriptive material that came with my machine, I would have realized this sooner. I have a HP/Compaq computer. The machine comes with the HP Recovery Manager software. Amongst other things, the Recovery Manager allows one to reinstall a programs that came preinstalled with the machine (excluding hardware drivers and the WIN 7 OS). On my computer, the software components for this process are stored in a HD partition called Factory_Image. This partition contains the aforementioned WORKS9.MSI installer. Running the Recovery Manager restored the Works Word Processor. It works fine now. This may be of help to others with a HP/Compaq machine.

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by:nobus
ID: 35163161
tx for the feedback - then you can close this Q , yes?
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Author Comment

by:dkozakoff
ID: 35172705
OK
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Author Closing Comment

by:dkozakoff
ID: 35205043
I accepted my own solution because it worked and there were no others.
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