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Microsoft Office 2010 Installation Problem

Hi Experts,

I have Windows 7 64bit and tried to install Office 2010 but failed. At the end of installation, it rolls back and shows "Microsoft Office 2010 encountered an error during setup" without error code. I cleaned registry, logged in with another local account, used Microsoft Installation Cleanup tool and did try many things but no luck. Do you have any idea what's wrong?

Thanks in advance,
Charles

mnation1

Browse to the installation CD, right-click setup.exe, and choose "Run as administrator". See if that helps.

InformationServices

ASKER

I tried already but didn't work.

mnation1

It could be you have a corrupt CD. You could try disabling antivirus first, and obviously make sure you have the disk space required. Other than that I'm at a loss. Your application log might contain a more detailed error message, so if you find that post it here.

mnation1

Oh another thing. If you have a trial version of Office 2007, make sure you uninstall that first.

InformationServices

ASKER

Please see below event.

================================

Log Name: Application
Source: MsiInstaller
Date: 1/03/2011 4:39:00 PM

Description:
Product: Microsoft Office Shared MUI (English) 2010 -- Error 1402. Setup cannot open the registry key UNKNOWN\Components\EDE9AD700E421AB4BB1A3789AA05DF54\00004109E60090400100000000F01FEC. Verify that you have sufficient permissions to access the registry or contact Microsoft Product Support Services (PSS) for assistance. For information about how to contact PSS, see C:\Users\sckwon\AppData\Local\Temp\Setup00000610\PSS10R.CHM.

InformationServices

ASKER

I have administrator privilege anyway.

ASKER CERTIFIED SOLUTION

mnation1

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djpazza

You could try checking the permissions to the key in question in regedit. Browse to it then right click hit permissions. If you are not in their try adding your using account ticking all the permissions.

InformationServices

ASKER

Thanks mnation1 and dipazza for the tips, but they didn't work.
However, I found out what caused the problem. In the Services, below two services were not running.

- Windows Management Instrumentation
- Windows Modules Installer

After ran them, Office 2010 installed successfully.

Thanks for your help anyway.

InformationServices

ASKER

Thanks.

Lasareath

Accepted Answer didn't work for me :(