Enabling incoming email in sharepoint 2007

Posted on 2011-03-01
Medium Priority
Last Modified: 2012-05-11
I am trying to email-enable a document library and get the error: "Unable to assign this e-mail address to the list, because the address is in use. "

however, i can't seem to find another document library set up with the same e-mail address.
I have deleted that address and library and created both from scratch but still getting the same error.

Question by:lotusboy
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Accepted Solution

AlMothanaAlOmari earned 2000 total points
ID: 35005049

Assisted Solution

lotusboy earned 0 total points
ID: 35005661
Below link was really helped.


Now the original error is gone. But I can't see emails in library. According to above link I have checked
the log file in C:\Program Files\Common Files\microsoft shared\Web Server Extensions\12\LOGS
and fould below entry I don't understand what does that means. It says service has processed 0 messages but I  have send test message.
03/01/2011 10:18:18.75       OWSTIMER.EXE (0x0F94)                         0x08AC      Windows SharePoint Services         E-Mail                              6871      Information      The Incoming E-Mail service has completed a batch.  The elapsed time was 00:00:00.  The service processed 0 message(s) in total

Expert Comment

ID: 35005822
reset your timer service then try agian
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Author Comment

ID: 35005836
how can I do that ?

Author Comment

ID: 35005857
Ok I have restarted timer service but still no luck I cant see the emails

Author Comment

ID: 35005906
I think my exchange server is not talking to my sharepoint server...how can troubleshoot that ?


Author Closing Comment

ID: 35145276
Dont use Directory Management Service

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