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HP OfficeJet 7000 Wide Format - Media Mismatch

Posted on 2011-03-01
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Last Modified: 2012-05-11
Hi all

I have a HP OfficeJet 7000 Wide Format Printer, installed directly onto a number of clients ranging from XP, Vista,to 7.

Latest Print Drivers installed and all configured to print to A3 from Printer Preferences + Printer Defaults.

However, any job sent by any machine results in the printer spitting out a blank page and reporting Media Mismatch?

I have tried A3+ and changing to orientation to no avail.

It has worked previously, but always been a bit erratic.

Any ideas?
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Question by:hongedit
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Expert Comment

by:g8kbv
ID: 35005960
Hi.

The only time I've seen this sort of thing, is if the document or whatever, has print format/page size information embedded in it, that always seems to overide what you set in the system settings.

Can you successfully print a printer test page from within WIndows Printers settings dialog?  Right click on the affected printer, and select Properties, and then check the preferences, and try a test page?

What happens if you start a "New" document/project, then within the app' make sure you set the page size, orientation etc, put something on it that should print, then file save as, etc, before attempting to print.

I has to be said sadly, that some third party US programs don't play well when used on systems that don't use US locale settings I've found too.  A right pain in the A**...

Cheers.

DaveB
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hongedit earned 0 total points
ID: 35007555
Well for once the printer was right.

They had bought and loaded A3+ paper..................
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Author Closing Comment

by:hongedit
ID: 35045447
Overlooked the most obvious...
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Expert Comment

by:g8kbv
ID: 35081200
It happens!  :-)

DaveB
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