Solved

lexmark 3550 driver does not install on windows 7 64bits

Posted on 2011-03-01
11
855 Views
Last Modified: 2013-11-29
I am trying to install a Lexmark 3550 driver on Windows 7 64 bits.
This is a Wi-Fi and USB printer
I found the correct driver on the manufacturer website, and the install procedure does not show ant error, but at the end the driver is not installed.
The same driver works on Windows 7 32bits.
The Microsoft tech site and the Lexmark site say the driver is ok for Windows 7 64bit.

How can I fund out what's is going wrong with the install ?
Is there a way to manually add this printer.
0
Comment
Question by:rsekkel
11 Comments
 
LVL 5

Expert Comment

by:jarrod_williams
ID: 35006355
Hi their.

Try this link, http://www.siliconguide.com/drivers/device/188/

I download all my drivers from this site, never had a problem with any of them.
0
 
LVL 10

Expert Comment

by:Fayaz
ID: 35006389
rsekkel:

I am not sure which driver you have downloaded and used.  Below is the link, where you can donload the Windows 7 drivers for your printer.  Please try and post your comments.

http://support.lexmark.com/index?page=content&id=DR19532&docLocale=en_US&segType=recommendedSegmentMICROSOFT

Regards, Fayaz
0
 

Author Comment

by:rsekkel
ID: 35006417
Hi !

Thanks for your prompt attention to my email.

I already tried the drivers from this site, with no success.

When I connect the printer to the USB port Windows can't find the driver installed, so it suggests the driver download from Lexmark site - you just have to click for the download. But even after installing this driver (with no errors or warnings), the system cannot find the driver.

Regards,

Ronald
0
Connect further...control easier

With the ATEN CE624, you can now enjoy a high-quality visual experience powered by HDBaseT technology and the convenience of a single Cat6 cable to transmit uncompressed video with zero latency and multi-streaming for dual-view applications where remote access is required.

 
LVL 14

Expert Comment

by:bmsjeff
ID: 35006506
Try connecting to pc, instead of picking driver, pick WINDOWS UPDATE.
This may take several minutes to populate the box.
Pick the lexmark driver from here and test.
0
 
LVL 5

Expert Comment

by:jarrod_williams
ID: 35006510
they should just install. have you tried restarting your machine?

Here is another site you can try:

http://driverscollection.com/?H=X3550&By=Lexmark&SS=Windows 7 64-bit

If this installation fails, then it is not the drivers.
0
 
LVL 44

Expert Comment

by:Jackie Man
ID: 35046416
Normally 32 bit driver will not work for 64 bit OS.

Try to extract the dirver package manually by WinRAR and see whether there is a x64 folder inside and manually point to that x64 folder when you are asked for the location of the drive.
0
 
LVL 44

Expert Comment

by:Jackie Man
ID: 35046497
I have just downloaded and extracted the lexmark driver from http://support.lexmark.com/index?page=content&id=DR19532&docLocale=en_US&segType=recommendedSegmentMICROSOFT and my finding indicates that this driver will not work under 64 bit os as it is designed for x86 OS.

0
 
LVL 44

Expert Comment

by:Jackie Man
ID: 35046516
0
 
LVL 44

Accepted Solution

by:
Jackie Man earned 250 total points
ID: 35046529
If yes, it is a discontinued product and does not offically supported under windows 7.

Try the vista 64 bit driver instead from the link below.

http://support.lexmark.com/index?page=content&id=DR13446&docLocale=en_US&segType=recommendedSegmentMICROSOFT
0
 
LVL 38

Expert Comment

by:hdhondt
ID: 35304429
This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.
0

Featured Post

Connect further...control easier

With the ATEN CE624, you can now enjoy a high-quality visual experience powered by HDBaseT technology and the convenience of a single Cat6 cable to transmit uncompressed video with zero latency and multi-streaming for dual-view applications where remote access is required.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Recently Microsoft released a brand new function called CONCAT. It's supposed to replace its predecessor CONCATENATE. But how does it work? And what's new? In this article, we take a closer look at all of this - we even included an exercise file for…
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question