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Outlook 2010 Default e-mail client is not properly installed

Posted on 2011-03-01
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1,022 Views
Last Modified: 2012-06-27
When one of my users tried to use an e-mail link from our website, she gets the following error:  Could not perform this operation because the default mail client is not properly installed.
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Question by:SheilaG
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6 Comments
 
LVL 2

Expert Comment

by:Little_K
ID: 35007748
What email program does she use?

You will probably find that she uses webmail such as gmail or yahoo, etc.
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LVL 4

Expert Comment

by:racastillojr
ID: 35007761
Did you take a look at this link from Microsoft? It has the setps to resolve the issue.

http://support.microsoft.com/kb/312346
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Author Comment

by:SheilaG
ID: 35007763
Outlook 2010 on our Exchange 2007 Server
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Author Comment

by:SheilaG
ID: 35007786
Dear Racastillojr,
I did see this at Microsoft; however it refers to Windows Xp and 98.  She is using Vista Professional with outlook 2010
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LVL 2

Accepted Solution

by:
Little_K earned 500 total points
ID: 35007847
In Internet explorer go to tools>internet options>programs>set programs>set default programs and make sure Micrsoft offcie outlook is set as default email program
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Author Closing Comment

by:SheilaG
ID: 35008098
i SHOULD HAVE KNOWN THAT MYSELF BUT THANKS FOR THE REMINDER.
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