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user unable to log into exchange owa 2010

Posted on 2011-03-01
Medium Priority
Last Modified: 2012-05-11
For some strange reason one of the users on the network is unable to log into Exchange OWA 2010.  He has the appropraite rights in EMC.  What else should i be looking for?
Question by:crashservices
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LVL 44

Expert Comment

ID: 35007731
Check, If Alias name and logon are same.
LVL 11

Expert Comment

ID: 35007768
Please verify that you are using the correct format to login.
By default it will be "DOMAIN\username", however if you changed the settings it might just be the username alone as well.

If that's not the issue, could you please post the error msg (+details)?


Author Comment

ID: 35007806
It actually just gives the message username and password not valid.  I've changed the settings so it's only the username
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LVL 11

Expert Comment

ID: 35007855

in that case you've got your error: either the username is incorrect or the password is incorrect.
Doublecheck everything to make sure.

Can you post the OWA-login page please?


Expert Comment

ID: 35007932
Open the Exchange Management Console. Expand Recipient Configuration. Click on Mailbox. Right click on the user account and click properties.Are you certain that the Mailbox Features tab has Outlook Web Access enabled?


Expert Comment

ID: 35008072
Any update on this? Thx

Accepted Solution

crashservices earned 0 total points
ID: 35008520
Yes.  The user account was configured to allow the user to log into the one pc.  This user is a remote user who needs access to a terminal server.  I forgot to consider this when i made the change on Thursday

Author Closing Comment

ID: 35045543
i discovered the problem myself.  My mistake

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