user unable to log into exchange owa 2010

Posted on 2011-03-01
Last Modified: 2012-05-11
For some strange reason one of the users on the network is unable to log into Exchange OWA 2010.  He has the appropraite rights in EMC.  What else should i be looking for?
Question by:crashservices
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
LVL 43

Expert Comment

ID: 35007731
Check, If Alias name and logon are same.
LVL 11

Expert Comment

ID: 35007768
Please verify that you are using the correct format to login.
By default it will be "DOMAIN\username", however if you changed the settings it might just be the username alone as well.

If that's not the issue, could you please post the error msg (+details)?


Author Comment

ID: 35007806
It actually just gives the message username and password not valid.  I've changed the settings so it's only the username
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

LVL 11

Expert Comment

ID: 35007855

in that case you've got your error: either the username is incorrect or the password is incorrect.
Doublecheck everything to make sure.

Can you post the OWA-login page please?


Expert Comment

ID: 35007932
Open the Exchange Management Console. Expand Recipient Configuration. Click on Mailbox. Right click on the user account and click properties.Are you certain that the Mailbox Features tab has Outlook Web Access enabled?


Expert Comment

ID: 35008072
Any update on this? Thx

Accepted Solution

crashservices earned 0 total points
ID: 35008520
Yes.  The user account was configured to allow the user to log into the one pc.  This user is a remote user who needs access to a terminal server.  I forgot to consider this when i made the change on Thursday

Author Closing Comment

ID: 35045543
i discovered the problem myself.  My mistake

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Exchange Calendars 8 53
Documents do not open in Protected View. 5 74
Delivery has failed to these recipients 14 56
Exchange, OWA, PROXY 7 57
This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
Read this checklist to learn more about the 15 things you should never include in an email signature.
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit If you want to manage em…

740 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question