we had few computers infected with  PWDdump

we have symantec End Point Protections which could disintected.
is it virus outbreak?

Who is Participating?
RobertPartenConnect With a Mentor Commented:
Are you stating that Symantec is NOT able to clean the viral infection?

Windows 7 or XP?

Use Malware bytes if you have Windows 7 and COMBOFIX if you have Windows XP

Have you tried clearing out all Temporary Internet files?

Use this program to clean up your systems first:
pdsmicroConnect With a Mentor Author Commented:
windows visa and XPs.

i see the user name is not same as the aactual user on that computer.
John is the computer log on id, but i see user1 shows up?
RobertPartenConnect With a Mentor Commented:
I would log off and log back in as an administrator to see if any new users were added.
Worried about phishing attacks?

90% of attacks start with a phish. It’s critical that IT admins and MSSPs have the right security in place to protect their end users from these phishing attacks. Check out our latest feature brief for tips and tricks to keep your employees off a hackers line!

sweepsConnect With a Mentor Commented:
PwDump is usually used to extract passwords out of hash files.  For either of the programs RobertParten is refering to, you will want to run them in Safe mode on the computers.  If the program is live (running) on the laptop you will most likely not be able to delete any Dll file that is active and most programs are not active in safe mode.  Malware is great for virus removal.  ComboFix ix good but you cannot run it on windows 7 and it also can set proxy settings in internet explorer connections that it may not take out so just remember to look there after the reboot if you cant get online.
RobertPartenConnect With a Mentor Commented:
Thanks sweeps, but I thought Combofix had to eb run in normal mode for it to work?
younghvConnect With a Mentor Commented:
CF can definitely be used on Windows 7 and is definitely ONLY run in Normal Mode (unless the workstation will ONLY boot to Safe Mode):
younghvConnect With a Mentor Commented:
CF has already been recommended above, so I am just posting the generic instructions that get used around here.

I am a little concerned that you may only be getting 'False Positives" with your alerts - which has been all too common with many anti-malware applications.

PWDump is a very old problem and Symantec should have been able to prevent any actual infection (unless there is a new variant just out).

Can you confirm that all of your systems are fully patched/updated from MS and that all of them have current Symantec DAT files?

Please download ComboFix by sUBs:(and attach the resulting log)

Now STOP all your monitoring programs (Antivirus/Antispyware, Guards and
Shields) as they could easily interfere with ComboFix.
Double click combofix.exe & follow the prompts.
When finished, it will produce a log. Please save that log and attach it in your next reply by pasting it in the "Code Snippet" or "Attach File" window.
Re-enable all the programs that were disabled during the running of ComboFix..

Do not mouse-click combofix's window while it is running. That may cause it to stall.
CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
If needed, here's the Combofix tutorial which includes the installation of the Recovery Console:

*** NOTE
Please post the logs generated for both Malwarebytes and ComboFix so that we can review the results.
younghvConnect With a Mentor Commented:
I see that you are a brand new Member posting here, so welcome.

Please double-check any information before you post any suggestions here.
If fighting malware is not something that you truly consider yourself an "Expert" at doing, you should focus on those Zones where you are.

We always welcome new Experts around here, but you will do better to focus on the Zones you know best.

pdsmicroAuthor Commented:
Thank you for the quick reply.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.