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PDF files print partially off page

Posted on 2011-03-01
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Last Modified: 2013-02-26
I am Having an issue with a specific user's ability to print forms using adobe acrobat 9. The user's machine uses XP pro within a windows domain. The printer is a Xerox 5150 that is managed by a windows print server. The issue is that the user tries to print a form that many users commonly use and print, except when this user prints it, it prints with an increased top margin, causing the document to cut off at the bottom. Will appreciate any help with this issue
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Question by:mscns
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8 Comments
 
LVL 9

Expert Comment

by:joshbula
ID: 35008689
On the Acrobat printer dialog window, is the user selecting "Fit to printable area" under "Page Scaling?"
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Author Comment

by:mscns
ID: 35009873
Yes, I've tried printing with that option selected and unselected, same issue, either way
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LVL 23

Expert Comment

by:Brian Gee
ID: 35318592
Could you see if Choose paper source by PDF page size is selected at the Print prompt? If so, could you uncheck it and proceed with a print job to see if the output works as it should?
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Author Comment

by:mscns
ID: 35334420
I have tried that also, it too returns with the same outcome
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LVL 23

Expert Comment

by:Brian Gee
ID: 35334952
Last thing to try might be to flush the existing (hopefully PostScript) print driver on this system and then re-add it to see if this resolves the issue.
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Accepted Solution

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mscns earned 0 total points
ID: 35351426
It seems this symptom comes from a problem with the postscript driver, theres a similar issue going around that shrinks the whole document to a scale thats about 1"x1" on the page. The solution to that issue turns out to work for my issue as well. You need to go into the printer driver settings, go to the advanced tab, expand Image options, and disable Postscript passthrough. Thanks for assistance everyone.
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LVL 31

Expert Comment

by:James Murrell
ID: 36413480
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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