PDF files print partially off page

I am Having an issue with a specific user's ability to print forms using adobe acrobat 9. The user's machine uses XP pro within a windows domain. The printer is a Xerox 5150 that is managed by a windows print server. The issue is that the user tries to print a form that many users commonly use and print, except when this user prints it, it prints with an increased top margin, causing the document to cut off at the bottom. Will appreciate any help with this issue
mscnsAsked:
Who is Participating?

[Webinar] Streamline your web hosting managementRegister Today

x
 
mscnsConnect With a Mentor Author Commented:
It seems this symptom comes from a problem with the postscript driver, theres a similar issue going around that shrinks the whole document to a scale thats about 1"x1" on the page. The solution to that issue turns out to work for my issue as well. You need to go into the printer driver settings, go to the advanced tab, expand Image options, and disable Postscript passthrough. Thanks for assistance everyone.
0
 
joshbulaCommented:
On the Acrobat printer dialog window, is the user selecting "Fit to printable area" under "Page Scaling?"
0
 
mscnsAuthor Commented:
Yes, I've tried printing with that option selected and unselected, same issue, either way
0
Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
Brian GeeCommented:
Could you see if Choose paper source by PDF page size is selected at the Print prompt? If so, could you uncheck it and proceed with a print job to see if the output works as it should?
0
 
mscnsAuthor Commented:
I have tried that also, it too returns with the same outcome
0
 
Brian GeeCommented:
Last thing to try might be to flush the existing (hopefully PostScript) print driver on this system and then re-add it to see if this resolves the issue.
0
 
James MurrellProduct SpecialistCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0
All Courses

From novice to tech pro — start learning today.