Solved

PDF files print partially off page

Posted on 2011-03-01
8
1,152 Views
Last Modified: 2013-02-26
I am Having an issue with a specific user's ability to print forms using adobe acrobat 9. The user's machine uses XP pro within a windows domain. The printer is a Xerox 5150 that is managed by a windows print server. The issue is that the user tries to print a form that many users commonly use and print, except when this user prints it, it prints with an increased top margin, causing the document to cut off at the bottom. Will appreciate any help with this issue
0
Comment
Question by:mscns
8 Comments
 
LVL 9

Expert Comment

by:joshbula
ID: 35008689
On the Acrobat printer dialog window, is the user selecting "Fit to printable area" under "Page Scaling?"
0
 

Author Comment

by:mscns
ID: 35009873
Yes, I've tried printing with that option selected and unselected, same issue, either way
0
 
LVL 23

Expert Comment

by:Brian Gee
ID: 35318592
Could you see if Choose paper source by PDF page size is selected at the Print prompt? If so, could you uncheck it and proceed with a print job to see if the output works as it should?
0
Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

 

Author Comment

by:mscns
ID: 35334420
I have tried that also, it too returns with the same outcome
0
 
LVL 23

Expert Comment

by:Brian Gee
ID: 35334952
Last thing to try might be to flush the existing (hopefully PostScript) print driver on this system and then re-add it to see if this resolves the issue.
0
 

Accepted Solution

by:
mscns earned 0 total points
ID: 35351426
It seems this symptom comes from a problem with the postscript driver, theres a similar issue going around that shrinks the whole document to a scale thats about 1"x1" on the page. The solution to that issue turns out to work for my issue as well. You need to go into the printer driver settings, go to the advanced tab, expand Image options, and disable Postscript passthrough. Thanks for assistance everyone.
0
 
LVL 31

Expert Comment

by:James Murrell
ID: 36413480
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Can Be Caused By Disabled Services I have encountered a problem viewing PDF files using Adobe Acrobat Reader.  For the longest time, PDFs might launch or might not.  Sometimes they took about 15 minutes to appear after launching them. After som…
Update 21-May-2015: I temporarily removed the source code and the code snippets to make major changes to the program. Regards, Joe A recent question here at Experts Exchange piqued my interest, so I decided to provide a thorough solution and publ…
Sometimes we receive PDF files that are in the wrong orientation. They may be sideways or even upside down. This most commonly happens with scanned or faxed documents. It is possible to rotate the view of these PDFs with the free Adobe Reader produc…
We often encounter PDF files that are pure images, that is, they do not have text characters, but instead contain only raster graphics. The most common causes of this are document scanning software and faxing software/services that create image-only…

895 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now