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Outlook 2003 Unable to Access Signatures unless in Safe Mode

Posted on 2011-03-01
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Last Modified: 2012-08-14
I have Office 2003 on Server 2003 Terminal Server and all users apart from 1 can set up signatures. this other user has them greyed out except if I go in safe mode. If i am in normal mode with all addons disabled it still doesnt work. There are no gpo's applied with any signature settings and other users in the same OU work fine.
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Question by:aslsupport
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fm250 earned 250 total points
ID: 35009142
You probably still have some third party add-ons:
Check those fix in the second post:
http://social.technet.microsoft.com/Forums/en-US/exchangesvrclients/thread/b3c68b6b-9861-4dc7-b0aa-62d928001ef3/ 
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by:fm250
ID: 35009278
For 2003 try: Run Detect & Repair from the Office 2003 CD. It should fix it.
hope this helps!
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Author Comment

by:aslsupport
ID: 35016417
Ill take a look later on today and let you know.

Thanks very much
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Assisted Solution

by:aslsupport
aslsupport earned 0 total points
ID: 35093317
Tried the above suggestions but the fix in the end was to delete the following key

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Common\MailSettings\NewSignature

The data in this key showed :- DATA TYPE NOT IMPLEMENTED
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Author Closing Comment

by:aslsupport
ID: 35135764
Found registry solution after following link in first reply
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