DepecheServer
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Printer prints same 8 pages every time a document is printed
I have a printer that will print the same 8 pages regardless of what document is printed, whether it's a new document or an old document. It is a HP laserjet 1018. I get a spooler subsystem failure, it's definitely something wrong with the spooler system. I deleted all the files in the spool folder and I restarted the spooler service. I also reinstalled the drivers. I still get the same issue. It is on Windows XP Pro and I do have the right driver. I tried downloading the latest driver and still have the same issue.
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If the problem is only with Word it might be worth trying the ordered steps here:
http://support.microsoft.com/kb/921541
http://support.microsoft.com/kb/921541
ASKER
I deleted the printer and added it again. I didn't think about power cycling the printer. I will try that.
I need to check the spool folder again.
I think it is the complete document, I need to check again. The computer and printer are not located at my place of work. It is a document from last December.
I need to check the spool folder again.
I think it is the complete document, I need to check again. The computer and printer are not located at my place of work. It is a document from last December.
This was actually asked and answered right here on this site a couple of years ago, if you have the points to see the solution:
https://www.experts-exchange.com/questions/23659750/LaserJet-1018-Spooler-SubSystem-Error.html
https://www.experts-exchange.com/questions/23659750/LaserJet-1018-Spooler-SubSystem-Error.html
For reference, this is the procedure to clear the print spooler queue:
On Windows, to delete a print job that won't go away:
net stop spooler (and hit enter)
Delete all files C:\Windows\System32\Spool\
net start spooler
On Windows, to delete a print job that won't go away:
net stop spooler (and hit enter)
Delete all files C:\Windows\System32\Spool\
net start spooler
And please be sure the "separator page" is cleared for the printer:
Open Printers,
right-click your printer, properties,
advanced tab, Separator page button,
clear the dialogue.
Q: Does this only happen with Microsoft Word documents (why the question's zone)?
Open Printers,
right-click your printer, properties,
advanced tab, Separator page button,
clear the dialogue.
Q: Does this only happen with Microsoft Word documents (why the question's zone)?
ASKER
It was clearing the spool folder that resolved the issue for me. I thought I had checked it, when I check it again, I saw 8 documents in there. Those are the 8 documents that kept printing over and over. I also deleted the printer, added it back and restarted the spooler service. Thanks for your help.
http://support.microsoft.com/kb/921541