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How do I recover data from dropped laptop hard drive with clicking noise.

Posted on 2011-03-01
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Last Modified: 2012-05-11
This SATA Laptop hard drive is dropped.  I took it out and connected it to a working laptop.  All it does is clicking noise.  Can any one  help me?  or Does any one now in Dallas area who can fix it and recover data at reasonable price???
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Question by:QCR_Solutions
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by:mrhamen
ID: 35010668
If the hard drive is making a clicking noise it means the heads are hitting the side of the hd case. These situations you usually have to have a professional data recovery company do the recovery. What I would look for is a company that is willing to either give you a free estimate up front or a very minimal cost to see if the data can be salvaged.
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dlethe earned 125 total points
ID: 35013891
Well first, you have to have a good ear.  Grinding, whirring, may be accompanied, and is it regular, or is there seeking noises.   But moot point. If the power is on, turn it off. There is absolutely NOTHING in there that you can do other than make it worse or take it to a professional recovery firm.    It could be as simple as a defective spindle or internal powersupply failure.  Your data may very well be safe, or damage is limited to a few hundred MB of empty space.  

No matter what, every second power is applied you run risk of making it worse.  

You are in luck.  There is an OUTSTANDING company here in Plano across the street from Fry's on 75 and GWBush.   They will give you a free estimate.  Drop it off any time as they are 24x7.   Go to http://24hourdata.com

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by:dlethe
ID: 35013906
Since it was just dropped, and a laptop drive, you probably just jolted loose a R/W head and probably did no major damage.  It might be in the $300 range.  Since your profile says Pacific time zone and you are in Dallas, you might not be aware that if you are in North Dallas, then it is 20 minutes North on I45 from you. (And no I do not work for them, but know a lot of people that have used them, and I have used them myself)
 
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by:nobus
ID: 35015274
the clicking noise AKA click-of-death is caused by the heads that cannot read the sectoring info, so start moving to find it, and eventually bump into the HEAD STOP ASSY (not the side of the case, lol) then they try again.
Depending on what the problem is, replacing the disk  logic board can help - with the same model and firmware level; but of course - if the disk or heads are damaged -  then that will not help.

for data recovery service try : http://www.gillware.com/
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by:dlethe
ID: 35015295
Well they *could* be hitting the side of the case if the HDD was attached to a paint shaker :)
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by:ElDiabloBlanco
ID: 35018414
there are a number of data recovery services out there. Depends how much you're willing to spend vs how important is it to recover the data. Simple recoveries can be a few hundred dollars. But it can be thousands of dollars for a "forensic" level recovery, and can take some time. Also there are no guaranties they can recover the actual data you want to recover from the drive.

So, if its worth it, do a little research on the internet to find the right company and good luck!!
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by:nobus
ID: 35018541
i already recommended a cheaper than most -  and a good one...
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by:dlethe
ID: 35019678
Yep, but author also mentioned he was in Dallas, so I mentioned a place that I have dealt with that is also reasonably priced, and is 30 minutes away from him.  So no inherent 72 hour delay or expense for shipping, and if it is just a logic board he can be up and going for a few hundred bucks in hours.  (They also have a cleanroom)  

If it is something else, then they can deal with that at the same speed as anybody , but no shipping delays or expenses.    Since his profile says he is on west coast, then chances are good this is a business traveler, so he can just expense it and be productive on his trip because he probably has important data he needs for the trip.

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Author Comment

by:QCR_Solutions
ID: 35157314
Hi guys thanks for all your help.  I have just edited my profile.  I am in Dallas area and not on the west coast.  

I let the customer take the hard drive for repair.  Thanks for all your help.

Please close this question.
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by:nobus
ID: 35157526
please close it yourself, by accepting one or most helpful posts
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