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Unable to view content sources or crawl history in Search server 2010 Central Administration

Posted on 2011-03-01
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Last Modified: 2012-05-11
I setup a 2010 Search server express install on a dedicated server a year ago and set several content sources to be crawled. I edited very little of the default setup, just some cosmetic changes on the search page but generally a default install and config. The server ran smoothly for a year with a dozen people searching daily for documents added to the file server's repositories which are crawled incrementally twice an hour with a full crawl on the weekends.

Recently I was informed that new items were not showing up in the searches so I checked Sharepoint 2010 Central Administration Search Administration to review the crawl / index results and encountered the following issues:

1.      Crawl history just says loading but never loads
2.      When I click on content sources in the left pane, the page won’t load.
Notes:
Other pages within central administration seem fine and web parts that have nothing to do with crawl are unaffected?
I have rebooted the server and restarted the  SPSearch4 service.
No changes have been made to accounts or passwords

Please give me a little direction regarding where to begin troubleshooting this issue, I am not a SharePoint guy and I’m just familiar enough to be dangerous.
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Question by:SoleraIT
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Expert Comment

by:SullivansComputerServices
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Log into your SharePoint DB under SQL Server Management Studio and make sure the Search DB is online.
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Author Comment

by:SoleraIT
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Im downloading SSMS 2010 now and will get back to you. thx
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Expert Comment

by:SullivansComputerServices
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I've also had this happen when both "SharePoint Foundation Search V4" and "SharePoint Server Search 14" were running.
Go to Services and make sure you don't have both running. If both are running, stop and diable "SharePoint Foundation Search V4".
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Author Comment

by:SoleraIT
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I finally installed and used Sql Management Studio 08 and connected to the Sharepoint instance. I located the Crawl DB and it is online as well as each DB listed.

I have both of the services you mentioned on this server:
"SharePoint Foundation Search V4" and "SharePoint Server Search 14"
Each was set to manual start and each was running. I stopped & disabled the SharePoint Foundation Search V4 service but there was no change in the afore mentioned issues.
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Accepted Solution

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SoleraIT earned 0 total points
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I used the option within the administration page to reset the indexes last night. I checked the server this morning and everything worked as it should, I found I had 2 content sources (each with over 50,000 documents) set to incrementally scan every 5 mins. It would appear each incremental crawl took 30 min or more so this schedule meant there were always multiple scans running which may have been the issue?

Resetting the indexes, which seemed a scary proposition, was a simple operation and solved my issue.

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Author Closing Comment

by:SoleraIT
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issues resolved
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