Solved

Windows XP Domain User missing

Posted on 2011-03-01
7
372 Views
Last Modified: 2012-05-11
We have a computer that we often remote into to process billing.  Sometime between yesterday and today the user we use to remote in dissapeared and a new one is now created.  All the data for the previous user (documents and shortcuts) is completely gone.  Have you heard of this happening and is there a way possibly to get the data back maybe through a system restore?
0
Comment
Question by:voicetext
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
7 Comments
 
LVL 3

Expert Comment

by:KenTankrus
ID: 35010607
It sounds as if the computer has recreated an account completely. You may be able to go into C:\Documents and settings\
there you should find duplicate names except with a .domain on the end of it. I would explore the one without the .domain extension on it. In there you should be able to find your documents either in the Desktop or My Documents.
0
 

Author Comment

by:voicetext
ID: 35010650
Thank you, I tried that.  I even searched the entire PC for about 2000 PDF invoices that used to reside in the documents folder of the profile and they are no where on the pc at all.  I just can't fathom what may have happened.
0
 
LVL 3

Expert Comment

by:KenTankrus
ID: 35010709
You might be able to expand your search to include hidden files. The files may had been moved on accident.
0
Webinar: Aligning, Automating, Winning

Join Dan Russo, Senior Manager of Operations Intelligence, for an in-depth discussion on how Dealertrack, leading provider of integrated digital solutions for the automotive industry, transformed their DevOps processes to increase collaboration and move with greater velocity.

 

Author Comment

by:voicetext
ID: 35010752
Thanks, tried that just now and still cannot see the information.  Very strange.  Any other ideas?
0
 
LVL 9

Expert Comment

by:blakogre
ID: 35010753
If someone with admin privileges went into the system properties, and looked at the profiles, and deleted some -- sometimes they show as 'acct unknown' -- then it would've deleted the c:\documents and settings\<username> folder.  Data recover or system restore would be necessary, and I'm not sure if system restore would suffice.

you may see info in the windows event security log which may shed some light on when it was deleted/by who -- but only if sufficient auditing levels were in place.
0
 
LVL 9

Accepted Solution

by:
blakogre earned 500 total points
ID: 35010757
(so at this point -- data recovery sounds like your best bet)
0
 

Author Closing Comment

by:voicetext
ID: 35010972
Thanks we'll look for a data recovery solution
0

Featured Post

U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Can I legally transfer my OEM version of Windows to another PC?  (AKA - Can I put a new systemboard in my OEM PC?) Few of us are both IT and legal experts but we all have our own views of Microsoft's licensing rules and how they apply.  There are…
This article provides a convenient collection of links to Microsoft provided Security Patches for operating systems that have reached their End of Life support cycle. Included operating systems covered by this article are Windows XP,  Windows Server…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question