aiasslug
asked on
Cannot get Windows to do patch updates
I have a new Dell Latitude Laptop (E6510) with Windows 7 Pro (32 bit). I cannot get it to update. In the action center I keep getting a notification that Windows failed to update automatically. When I click on the link to try to update it manually, I get:
"Windows could not search for new updates. An erroro occurred while checking for new updates for your computer. Error(s) found: Code 90072EFE Windows update encountered an unknown error."
I have never been able to check for updates since I have got this machine.
Additionally, I apparently cannot update Adobe flashplayer if that is anyway related.
"Windows could not search for new updates. An erroro occurred while checking for new updates for your computer. Error(s) found: Code 90072EFE Windows update encountered an unknown error."
I have never been able to check for updates since I have got this machine.
Additionally, I apparently cannot update Adobe flashplayer if that is anyway related.
Some things to consider:
1. In Internet Explorer, go to Tools -> Internet Options -> Advanced and do an IE reset.
2. Disable (temporarily) any AntiVirus you installed.
3. Disable (temporarily) Windows Firewall.
4. Look in c:\windows\system32\driver s\etc for your HOSTS file and make sure it is empty (except for comment lines)
5. Consider uninstalling your network adapter, restarting and letting it reinstall.
6. Contact DELL (since it is new). You may wish to do step 6 before step 5 if you have never reinstalled a Network Adapter before.
... Thinkpads_User
1. In Internet Explorer, go to Tools -> Internet Options -> Advanced and do an IE reset.
2. Disable (temporarily) any AntiVirus you installed.
3. Disable (temporarily) Windows Firewall.
4. Look in c:\windows\system32\driver
5. Consider uninstalling your network adapter, restarting and letting it reinstall.
6. Contact DELL (since it is new). You may wish to do step 6 before step 5 if you have never reinstalled a Network Adapter before.
... Thinkpads_User
Run system readiness tool and then upload the checksur.log. Restart the computer after running system readiness tool and then try updating your computer.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=44e15787-66b0-4e9c-9c3b-1fc9ea40f69f
Ded9
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=44e15787-66b0-4e9c-9c3b-1fc9ea40f69f
Ded9
ASKER
@ve3ofa - tdskiller does not find anything.
@Thinkpads user - I checked all of those (except call Dell - that I will do later if no joy found here)
@ded9 - I think this at least resolved the issue with the flashplayer, but I still have the windows update problem
@Thinkpads user - I checked all of those (except call Dell - that I will do later if no joy found here)
@ded9 - I think this at least resolved the issue with the flashplayer, but I still have the windows update problem
If the PC has not yet been updated to Service Pack 1, you could try downloading 32-bit SP1 (just over 1/2 Gb) and applying SP1 manually to see if that clears the error.
Since the machine is new, I still recommend contacting Dell Support with your service tag. ... Thinkpads_User
Since the machine is new, I still recommend contacting Dell Support with your service tag. ... Thinkpads_User
Another thing to try is SFC /SCANNOW (from within a command prompt run as adminstrator). I have not seen a lot of relation between System File Checker and updates, but you might try it.
... Thinkpads_User
... Thinkpads_User
Upload the checksur.log for analysis
%SYSTEMROOT%\Logs\CBS\Chec kSUR.log
Ded9
%SYSTEMROOT%\Logs\CBS\Chec
Ded9
ASKER
The CheckSur.log didn't reveal any errors.
CheckSUR.log
CheckSUR.log
ASKER
SFC scan did not find any integrity errors.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
download tdskiller from kaspersky http://support.kaspersky.com/viruses/solutions?qid=208280684