Solved

Cannot get Windows to do patch updates

Posted on 2011-03-01
10
609 Views
Last Modified: 2012-05-11
I have a new Dell Latitude Laptop (E6510) with Windows 7 Pro (32 bit).  I cannot get it to update.  In the action center I keep getting a notification that Windows failed to update automatically.   When I click on the link to try to update it manually, I get:

"Windows could not search for new updates.  An erroro occurred while checking for new updates for your computer.  Error(s) found: Code 90072EFE  Windows update encountered an unknown error."

I have never been able to check for updates since I have got this machine.

Additionally, I apparently cannot update Adobe flashplayer if that is anyway related.
0
Comment
Question by:aiasslug
  • 3
  • 3
  • 2
  • +1
10 Comments
 
LVL 79

Expert Comment

by:David Johnson, CD, MVP
ID: 35010912
Sounds like aleuron.h

download tdskiller from kaspersky http://support.kaspersky.com/viruses/solutions?qid=208280684
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 35010931
Some things to consider:

1. In Internet Explorer, go to Tools -> Internet Options -> Advanced and do an IE reset.
2. Disable (temporarily) any AntiVirus you installed.
3. Disable (temporarily) Windows Firewall.
4. Look in c:\windows\system32\drivers\etc for your HOSTS file and make sure it is empty (except for comment lines)
5. Consider uninstalling your network adapter, restarting and letting it reinstall.
6. Contact DELL (since it is new). You may wish to do step 6 before step 5 if you have never reinstalled a Network Adapter before.

... Thinkpads_User
0
 
LVL 30

Expert Comment

by:ded9
ID: 35010963
Run system readiness tool and then upload the checksur.log. Restart the computer after running system readiness tool and then try updating your computer.

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=44e15787-66b0-4e9c-9c3b-1fc9ea40f69f


Ded9
0
Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

 

Author Comment

by:aiasslug
ID: 35012078
@ve3ofa -   tdskiller does not find anything.
@Thinkpads user - I checked all of those (except call Dell - that I will do later if no joy found here)
@ded9 -  I think this at least resolved the issue with the flashplayer, but I still have the windows update problem
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 35012646
If the PC has not yet been updated to Service Pack 1, you could try downloading 32-bit SP1 (just over 1/2 Gb) and applying SP1 manually to see if that clears the error.

Since the machine is new, I still recommend contacting Dell Support with your service tag. ... Thinkpads_User
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 35012890
Another thing to try is SFC /SCANNOW (from within a command prompt run as adminstrator). I have not seen a lot of relation between System File Checker and updates, but you might try it.

... Thinkpads_User
0
 
LVL 30

Expert Comment

by:ded9
ID: 35014792
Upload the checksur.log for analysis
%SYSTEMROOT%\Logs\CBS\CheckSUR.log


Ded9
0
 

Author Comment

by:aiasslug
ID: 35016523
The CheckSur.log didn't reveal any errors.
CheckSUR.log
0
 

Author Comment

by:aiasslug
ID: 35016608
SFC scan did not find any integrity errors.
0
 
LVL 79

Accepted Solution

by:
David Johnson, CD, MVP earned 500 total points
ID: 35017724
about all that is left is to restore your pc using the restore options from dell, their support should be able to help you since it is a new machine
0

Featured Post

Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question