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Buffalo Terastation

Posted on 2011-03-01
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Last Modified: 2013-11-14
I have a Buffalo Terastation and I cannot access the files on it.
Here are the details:
I can access the web interface from the IP address.
I can put the ip address in explorer (no IE) and it will show me the shares. When I try to access a share it says one of two errors: "Nothing responded to request" or "Check my permissions"

I can access hte built in share of "INFO", so I know I should be able to access via this path.

I didnt use to have rights on share, but I turned them on, tried, then off again with no progress made.

I even put a shared in AD to see if I could access. No.

I have reset the settings on the Terastation. No.

I have hooked up a USB to the Terastation and tried a disk backup from the web interface. It says there is an error.

I turned on ftp and apple, but still cannot access via FTP or a MAC.

I did the disk checkup and everything shows as normal.

I even just the thing down for five days and came back to it.

I know the data is just sitting there but I cannot get to it.

I just want the data, I dont need to fix the dang thing.
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Question by:dexmach
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Expert Comment

by:dauman
ID: 35012337
buffalo terrastations use their own usership/passwords for authentication that can be outside the AD.

if you can see the shares but cant access them then its a problem with your securities on that drive.
you need to access it though the web interface and assign a new user/group to that share with full permissions.

once that is done,  map the drive (ie:\\terrastation\share) and use the option (use different username/credientials) to use the username and password you assigned in the terrastation.

also if you post the terra station model and what OS your using to connect to it would be helpfull.
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Author Comment

by:dexmach
ID: 35012680
I was not using any type of security on the directories. For troubleshooting, I turned it on with no change. Then I put it on AD, with no change. Actually, it did ask me for my user name and password, then game me the same error.

It is a TS-1.0TGL/R5 Firmware 1.04 (the latest according to TeraNav app.
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Expert Comment

by:dauman
ID: 35013782
by default the shares have NO access.  You need to go in to the web interface, create a user/password and then assign that to the share you want to access.
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Expert Comment

by:dauman
ID: 35013819
http://www.buffalotech.com/support/getfile/TeraStation_Pro-Manual-v2.5-web.pdf

on page 39 of the manual it talks about settin gup the shares, towards the bottom you can see the access restrictions of the shares.

on page 42-43 it tells how to setup a user and groups.

basically you have to go in and add a user, apply the user to the share.
then on the pc map the drive and use the "connect as a different user" as described on page 46.

also on page 12, note your terrastation name.
when you type in the user name it will be    Terrastation_name\Username
ie: TERAPRO\BOB
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Accepted Solution

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dexmach earned 0 total points
ID: 35085780
I tried any and all solutions above and nothing worked.

Here is what I did. Installed Runtime's NAS recovery software. Saw that it worked and purchased for 99 well spent dollars. It recvovered pretty much everything.

I copied everything to an external hard drive. I reformatted the NAS and it seems to work fine. Copied data back to NAS.

Setup a backup of NAS.
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Author Closing Comment

by:dexmach
ID: 35126346
No other solution given worked. Paid for recovery software.

Original issue not solved.
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