Solved

User cant login to the domain win 7

Posted on 2011-03-01
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Last Modified: 2012-05-11
Hello,
Im having problem with one computer.
I whould like to join this computer Win 7 ult 64 bit to my domain. I have no issue want a join this computer put  there I try to login with domain\%USERNAME% i GET THIS ERROR
The User Profile Service service failed the logon. User profile cannot be loaded.. I look in google  some people says go in the regedit and modif this file HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList. But my problem is that the file is no there because i cant login with a domain user only local account,,

Tks for helping me

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Question by:pcrete
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28 Comments
 
LVL 6

Expert Comment

by:LectricX
ID: 35011154
You can't log onto the domain on a computer until the computer is actually added to the domain.

Since your question says you would like join the computer to the domain but then you try to log onto the computer as a domain user.

Please try this:
Log onto the computer as a local account.
Right click "My Computer" select "Properties".
Go to "Computer Name" tab.
Click Change Settings on the right.
Windows 7 Computer Name details.Click Change
Enter your domain name there.

If you're already on the domain, log out, and make sure you are actually connected via ethernet or wifi to the same network that the domain controller is on.
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Author Comment

by:pcrete
ID: 35011282
sorry about my question, my English is soso.

Ok , the computer is join to my domain. when im login with the local admin i can see all my network share, i use ethenet cable.
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LVL 31

Expert Comment

by:DrUltima
ID: 35011402
So, your computer reports itself as a domain member, and when you press "Ctrl-Alt-Del" to log in, you have the choice (in the dropdown) for either your local machine or the domain.  If you log in with an account from the local machine, it works.  If you log in with an account from the domain, it fails to work.

Is this a correct summary?

If so, have you ever been able to log into this computer with a domain account?  I am trying to find a baseline so we know how to help you troubleshoot.

DrUltima
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Author Comment

by:pcrete
ID: 35011450
Yes youre summary is correct. this is a new computer that i  would like to login to with a domain account. I see the computer in AD on my domain controle.
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LVL 6

Expert Comment

by:LectricX
ID: 35011466
I had another read of the error message you are getting.

It appears that your machine is correctly seeing the domain, and can't log on to some sort of profile issue or profile corruption issue.


Microsoft have a TechNet article that may help if the user has ever been logged onto this computer before and now the user is having trouble:
The article may even be available in your native language.
http://support.microsoft.com/kb/947215

If that doesn't help, this one might.
http://answers.microsoft.com/en-us/windows/forum/windows_7-security/i-receive-error-message-the-user-profile-service/38844b82-a2c1-4fa2-9802-a5318d6f7831
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LVL 31

Expert Comment

by:DrUltima
ID: 35011551
Have you ever been able to log into this computer with a Domain account?   Was this an upgrade to Windows 7 or a clean install?
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Author Comment

by:pcrete
ID: 35011572
never login with a domain account and its a clean install
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LVL 31

Expert Comment

by:DrUltima
ID: 35011651
Check your DNS settings and make sure they are pointing to only internal, AD aware DNS servers (no ISP or Internet DNS servers).  If not, change to only an internal setting and try again.  If they are:

Next, disjoin the domain.  Log into ADUC on your DC and make sure the computer account was deleted.  Rejoin the domain.  Log into ADUC and make sure a new computer account was created and moved to the correct OU (if needed).  Try to use a domain account again.

DrUltima
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Author Comment

by:pcrete
ID: 35011684
@LectricX:  i just try the two link and still same problem.
@ DrUltima i did try this  but ill try it again to see.

I could re-install but i like to find a solution before that and also i install a lot of problem that take long to install.

Tks again ill try the re-join domain
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LVL 31

Expert Comment

by:DrUltima
ID: 35011705
The DNS settings are very important for domain activity.  Make sure they are correct.
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Author Comment

by:pcrete
ID: 35017154
All my dns setting are good, I will try to rename the computer and see
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LVL 15

Expert Comment

by:wantabe2
ID: 35017173
you need to leave the domain by joining a workgroup then re-join the domain.
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Author Comment

by:pcrete
ID: 35017228
yes , today i will try this
-leave the domain
-join workgroupe   TEMP
-change computer name
-re-join the domain with the new computer name
- check my dns
- try to login

I hope this works

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Author Comment

by:pcrete
ID: 35017922
Hello to all, I still get the send error :(  I will try to do a system restore  just before I install all the application
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LVL 31

Expert Comment

by:DrUltima
ID: 35018111
pcrete,

Here is a walkthrough of another person who is in the same shoes as you who found a solution:

http://answers.microsoft.com/en-us/windows/forum/windows_7-security/i-receive-error-message-the-user-profile-service/38844b82-a2c1-4fa2-9802-a5318d6f7831

Failing that, can you make other Windows 7 machines work, or is it all of them which do this?
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Author Comment

by:pcrete
ID: 35018200
I have maybe 3 win 7 32 bit ulitmate and 2 more win 7 64bit that are on my domain
I will try the link again
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LVL 31

Expert Comment

by:DrUltima
ID: 35018232
I just realized that link was already posted.  I am sorry for the duplication.  Let me know if other Win 7 machines work in your domain.

DrUltima
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Author Comment

by:pcrete
ID: 35020149
How in the event log on the computer a have a acces denied to copie default profile .

Im so lost now,
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LVL 31

Expert Comment

by:DrUltima
ID: 35020385
pcrete,

What is your native language?  Perhaps we can get an Expert who can make this easier for you...

DrUltima
0
 

Author Comment

by:pcrete
ID: 35020590

My native language is french, I hope that you understand me when I wrote a commantaires I will to  my best. I'm going to reread before sending you to linformation.

Now in my windows logs I get this

Windows cannot copy file c:\users\default\appdata\local\microsoft\windows\temporary internet file to the location c:\users\temp.DOMAIN.000\appdata\local\microsoft\windows\temporary internet file

Detail - Access is denied

Also when I put a incorrect password the computer says incorrect password so it see my domain but access denied...
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Author Comment

by:pcrete
ID: 35020719
Hello DrUltima,
I assume  that my English is not that good I do try , I leave the job soon and tomorrow morning I'll re-install windows 7
  thank you for your help
0
 
LVL 31

Expert Comment

by:DrUltima
ID: 35020815
pcrete,

Please don't take offense... I think I can understand you completely well, but it may be easier for the Expert to communicate his/her desires to you if done in your native tongue.  My one semester of junior high French xxx years ago would not suffice. :)

Honestly, I would suggest deleting the temp.DOMAIN.000 profile completely.  It does no good since it won't let you log on.  You should be able to do so from a local Admin login.

DrUltima
0
 

Author Comment

by:pcrete
ID: 35021074
none tacking.
I did delete that folder same think and now i did a system restore and now i get this error the trust relationship between this workstation and the primary domain failed  :(

I will re-join the computer and see .. if i get the same error i will format a re-install win 7
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Accepted Solution

by:
pcrete earned 0 total points
ID: 35097621
Hello to all
i did a re-install with a new win 7 64 bit and a join the computer to the domain with no problem.

tks for the help
0
 
LVL 31

Expert Comment

by:DrUltima
ID: 35097917
Glad you got it up and running!
0
 

Author Comment

by:pcrete
ID: 35097941
Im glad too,  tks againfor youre help DrUltima
0
 

Author Closing Comment

by:pcrete
ID: 35135859
the solution was to re-install windows
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