Solved

Server ActiveSync  Event ID: 3005 status code: 500

Posted on 2011-03-01
7
2,259 Views
Last Modified: 2012-08-14
I have a SBS 2003 server that is generating hundreds of event logs (see below) a day...

I have seached the web looking for an answer to no avail..  I have tried  KB883380 and double checked the Virtual directory, directory security and  SSL settings on this server and still no success.  Any assistance you can provide on this would be GREATLY appreciated.

Event Type:      Error
Event Source:      Server ActiveSync
Event Category:      None
Event ID:      3005
Date:            3/1/2011
Time:            1:15:50 PM
User:            CORPXXX\jack
Computer:      CORPXXXX
Description:
Unexpected Exchange mailbox Server error: Server: [corpxxxx.Corpxxx.local] User: [jack@corpxxx.comv] HTTP status code: [500]. Verify that the Exchange mailbox Server is working correctly.

0
Comment
Question by:CMIT_ChiNorth
7 Comments
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 35011599
Is activesync working for your users?  Most of these errors can be ignored.

Alan
0
 
LVL 13

Expert Comment

by:BCipollone
ID: 35011612
My guess is you didn't run a wizard at some spot when you should have since SBS basically requires wizards.

Did you check out this patch: http://support.microsoft.com/kb/926144

Did you read this? http://forums.techarena.in/small-business-server/656570.htm
0
 
LVL 13

Expert Comment

by:lastlostlast
ID: 35012563
Is Exchange ActiveSync working i.e. are mobile devices able to sync with exchange serveR?

Which antivirus do you have on the Exchange ServeR? Can we disable it (msconfig) and restart the machine once to check if it is causing a conflict? If NO, then check for Antivirus exclusions as per Overview of Exchange Server 2003 and antivirus software

-LLL
0
Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 

Author Comment

by:CMIT_ChiNorth
ID: 35017286
alanhardisty - Yes, most of the mobile user are receiving emails, so exchange activesync is working.
The mobile user who is not able to sync at all can access his mailbox on his phone using OWA.

BCipollone - We are performing maintenance on the server tomorrow night, so we will install the hot fix then...   And we have read through 656570.htm.

lastlostlast - Our antivirus is Symantec Corporate Edition 8.1, we will disable and restart...

Thanks again for your assistance

0
 
LVL 76

Accepted Solution

by:
Alan Hardisty earned 500 total points
ID: 35017570
Have you tried setting up the problem user on a known good working mobile phone that syncs with another account happily?  if not - please can you try.

Have you seen my article about Activesync on Exchange 2003?

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html

Does the user have the Inherited Permissions selected as detailed in my other article which is for Exchange 2007 / 2010 but applies to 2003 also?

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2861-Activesync-Working-But-Only-For-Some-Users-On-Exchange-2007-2010.html
0
 
LVL 74

Expert Comment

by:Glen Knight
ID: 35360745
This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…

919 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now