Solved

Great Plains - account locked

Posted on 2011-03-01
4
774 Views
Last Modified: 2012-05-11
We are using GP 8 with a national accounts module from PA.  When we try to apply payment from a parent account we get an error message that reads:

XXXXX-XXX-XXX is being accessed by another user, please choose another Parent/CustomerID

even though no one else is using the account.  Has anyone seen this issue before?  Any idea how to free up the locked account?  

Thanks.
0
Comment
Question by:baytowel
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 3

Expert Comment

by:mnation1
ID: 35011845
The first thing I would try is to reboot your SQL server that hosts the Dynamics DB.  Prior to that you could ask that everyone quit Dynamics and see if someone inadvertently had that account record locked.

-mitch
0
 

Author Comment

by:baytowel
ID: 35012076
We tried that to no avail.  The entire system was down for maintenance last weekend but the account did not release.  Could there be a table somewhere that lists which accounts are locked that needs to be cleared?
0
 
LVL 10

Accepted Solution

by:
Abdulmalek_Hamsho earned 500 total points
ID: 35012097
National Accounts is from AR. Try deleting the following tables:

SY00801 from Dynamics
Sy00800 from Dynamics
Dex_Locks from tempdb
0
 

Author Closing Comment

by:baytowel
ID: 35017386
Thanks!  SY00800 had the records we were looking for.
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Lync meeting or Lync conferencing is what many organizations would like to deploy to allow them save money. But companies are now giving up for various reasons, one of which is that they cannot join external meetings (non-federated company meetings)…
The new Microsoft OS looks great, is easier than ever to upgrade to, it is even free.  So what's the catch?  If you don't change the privacy settings, Microsoft will, in accordance with the (EULA) you clicked okay to without reading, collect all the…
The viewer will learn how to simulate a series of sales calls dependent on a single skill level and learn how to simulate a series of sales calls dependent on two skill levels. Simulating Independent Sales Calls: Enter .75 into cell C2 – “skill leve…
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question