Uncaught exception: java.lang.NullPointerException

everytime I try to open Blackberry messenger on a Blackberry Curve i get the following:

Uncaught exception: java.lang.NullPointerException

I have uninstalled and reintalled the aplication several times, I have reset , taken out the battey etc.
ctuprAsked:
Who is Participating?
 
Rob KnightConnect With a Mentor ConsultantCommented:
Hi,

You can use desktop manager to backup anything you require prior to the update.

Regards,


RobMobility.
0
 
Rob KnightConsultantCommented:
Hi,

This is a common issue with older Curves. I believe the best solution is to wipe the OS and reload with a later version.

You can download later versions of the OS for your device (based on carrier) from

http://us.blackberry.com/support/downloads/download_sites.jsp

Alternatively, you can try their online update tool:

http://uk.blackberry.com/update/

Regards,


RobMobility.
0
 
ctuprAuthor Commented:
I will try that.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.