• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1627
  • Last Modified:

Uncaught exception: java.lang.NullPointerException

everytime I try to open Blackberry messenger on a Blackberry Curve i get the following:

Uncaught exception: java.lang.NullPointerException

I have uninstalled and reintalled the aplication several times, I have reset , taken out the battey etc.
0
ctupr
Asked:
ctupr
  • 2
1 Solution
 
RobMobilityCommented:
Hi,

This is a common issue with older Curves. I believe the best solution is to wipe the OS and reload with a later version.

You can download later versions of the OS for your device (based on carrier) from

http://us.blackberry.com/support/downloads/download_sites.jsp

Alternatively, you can try their online update tool:

http://uk.blackberry.com/update/

Regards,


RobMobility.
0
 
ctuprAuthor Commented:
I will try that.
0
 
RobMobilityCommented:
Hi,

You can use desktop manager to backup anything you require prior to the update.

Regards,


RobMobility.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now