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550 5.7.1 Relaying denied: You must check for new mail before sending mail. (in reply to RCPT TO command)

Posted on 2011-03-01
Medium Priority
Last Modified: 2013-03-01
Suddenly, I cannot send email to my work address from my home address...neither can anyone else who is using the same ISP (Knology.net)

Here is the error I am getting:

This is the mail system at host amavis-outgoing1.knology.net.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<myemailaddress@mycompany.com>: host mx1234.carrierzone.com[] said:
550 5.7.1 <myemailaddress@mycompany.com>... Relaying denied: You must check
for new mail before sending mail. (in reply to RCPT TO command)

Question by:rand1964
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LVL 11

Expert Comment

ID: 35012534
can be difficult to troubleshoot without more information.
based on what you provided:
- i cannot resolve mx1234.carrierzone.com
- resolve to mx1c38.carrierzone.com
so we could think there was some change on DNS or hosts.
knology.net seems to forward emails to carrierzone.com, and i would say the issue is between them at this time.
But as i said, difficult to troubleshoot without more information.

Author Comment

ID: 35012549
mx1c38.carrierzone.com is correct, I was just masking with mx1234...fake address...
LVL 11

Expert Comment

ID: 35012780
ok :) anyway the issue seems to come from carrierzone.com, then i would send an email to knology.net to troubleshoot your issue.
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Author Comment

ID: 35013220
I have, and they deny any responsibility...they claim it's my employers email server.
LVL 11

Expert Comment

ID: 35016126
could you send your domain name registered? (at least in mail: tasmant_aerouant (at) yahoo.fr)

Accepted Solution

rand1964 earned 0 total points
ID: 35017080
Problem is solved.  I don't know what did it but it happened overnight after the trouble ticket I put in with our ISP.  They won't admit to anything so I don't know the answer.
LVL 11

Expert Comment

ID: 35017217
As i pointed to you it was between knology.net and carrierzone.com, you could have at least split points ;)

Author Closing Comment

ID: 35067740
Problem was corrected overnight apparently by ISP.
There were no solutions or suggestions given to this question that actively led to solving the problem...in fact I don't know what solved the problem...

Expert Comment

ID: 38941690
I had the exact problem with the same isp (AT&T webhosting (carrierzone.com)). After a few days and many phone calls later they said that they had to go in and manually turn on mail because the nameservers were not with them.  In addition they stated that if you do have the nameservers with them it takes a while for them to realize it and turn on mail.

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