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PDF file print with Acrobat and I want them to print with Reader - How do I change it?

Posted on 2011-03-01
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Last Modified: 2012-05-11
I have Adobe Acrobat Standard 9 installed on my citrix servers alone with Adobe Reader X.  I have the Acrobat source folder locked down to just a few users via security group.  When a user that is not in the Acrobat security group tries to print from within a program they can't.  The pdf print function is calling Acrobat to do the printing.  I do have .pdf file types set to Reader, and that is working.  It's just the printing that is trying to use Acrobat instead of Reader.  What file association do I need to change to allow the .pdf default print to call Reader instead of Acrobat?  I want to be able to use Reader as the default program for all .pdf functions: default program to open .pdf files and defalut program to be used to print .pdf files.

Thanks,
Ken ...
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Question by:SpokaneISD
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7 Comments
 
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Expert Comment

by:James Murrell
ID: 35016152
1. go to control panel
2. default programs
3. set associations
4. find  the ".pdf"
5. go to the "change program" button and chose Adobe
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Expert Comment

by:Davis McCarn
ID: 35016959
You need to give users full permissions to the TEMP folder used by Acrobat and the default folder for saving output.  If you are using Distiller, you'll need to give full permissions to that folder, too.
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Author Comment

by:SpokaneISD
ID: 35017637
I can't open up the Adobe Acrobat folder to all users.  I don't have enough licenses for that.  That's why I have the Acrobat source folder locked down.  I have a group of Citrix users that need to create pdf files so I need to have both Reader and Acrobat on the same machine.  I do have the file association set so that Reader is used to open PDF files.  My problem is when I try to print a PDF file from with in another application.  When we do this we get an error from the calling program that it can't find Reader.  If I put this user in the Acrobat security group and make no other changes then it works for them.  It looks to me like the PDF print call is really trying to use Acrobat instead of Reader.  When I go to the file type entry for .PDF files I don't see anywhere where I can tell it what program to use for printing.  I hope this explains my delema better.
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LVL 43

Expert Comment

by:Davis McCarn
ID: 35020135
Since you can't create PDF's in Reader; yes, it is invoking Acrobat when you try to print from any app to a PDF.  If you want to sidestep the issue, try CutePDF for the general printer: http://www.cutepdf.com/Products/CutePDF/writer.asp
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Accepted Solution

by:
SpokaneISD earned 0 total points
ID: 35032270
In order to fix this I had to change this registry key from Acrobat to Reader:

HKEY_CLASSES_ROOT\Wow6432Node\AcroExch.Document.7\shell\Print\command
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Author Comment

by:SpokaneISD
ID: 35032285
I found this answer by using ProcessMonitor to trace the problem.  Took a while but I finally found it.
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Author Closing Comment

by:SpokaneISD
ID: 35067744
I found this by using ProcessMonitor and tracing the failure.
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