Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

PDF file print with Acrobat and I want them to print with Reader - How do I change it?

Posted on 2011-03-01
7
Medium Priority
?
364 Views
Last Modified: 2012-05-11
I have Adobe Acrobat Standard 9 installed on my citrix servers alone with Adobe Reader X.  I have the Acrobat source folder locked down to just a few users via security group.  When a user that is not in the Acrobat security group tries to print from within a program they can't.  The pdf print function is calling Acrobat to do the printing.  I do have .pdf file types set to Reader, and that is working.  It's just the printing that is trying to use Acrobat instead of Reader.  What file association do I need to change to allow the .pdf default print to call Reader instead of Acrobat?  I want to be able to use Reader as the default program for all .pdf functions: default program to open .pdf files and defalut program to be used to print .pdf files.

Thanks,
Ken ...
0
Comment
Question by:SpokaneISD
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
7 Comments
 
LVL 31

Expert Comment

by:James Murrell
ID: 35016152
1. go to control panel
2. default programs
3. set associations
4. find  the ".pdf"
5. go to the "change program" button and chose Adobe
0
 
LVL 43

Expert Comment

by:Davis McCarn
ID: 35016959
You need to give users full permissions to the TEMP folder used by Acrobat and the default folder for saving output.  If you are using Distiller, you'll need to give full permissions to that folder, too.
0
 

Author Comment

by:SpokaneISD
ID: 35017637
I can't open up the Adobe Acrobat folder to all users.  I don't have enough licenses for that.  That's why I have the Acrobat source folder locked down.  I have a group of Citrix users that need to create pdf files so I need to have both Reader and Acrobat on the same machine.  I do have the file association set so that Reader is used to open PDF files.  My problem is when I try to print a PDF file from with in another application.  When we do this we get an error from the calling program that it can't find Reader.  If I put this user in the Acrobat security group and make no other changes then it works for them.  It looks to me like the PDF print call is really trying to use Acrobat instead of Reader.  When I go to the file type entry for .PDF files I don't see anywhere where I can tell it what program to use for printing.  I hope this explains my delema better.
0
Building an interactive eFuture classroom

Watch and learn how ATEN provided a total control system solution including seamless switching matrix switch, HDBaseT extenders, PDU, lighting control to build an interactive eFuture classroom.

 
LVL 43

Expert Comment

by:Davis McCarn
ID: 35020135
Since you can't create PDF's in Reader; yes, it is invoking Acrobat when you try to print from any app to a PDF.  If you want to sidestep the issue, try CutePDF for the general printer: http://www.cutepdf.com/Products/CutePDF/writer.asp
0
 

Accepted Solution

by:
SpokaneISD earned 0 total points
ID: 35032270
In order to fix this I had to change this registry key from Acrobat to Reader:

HKEY_CLASSES_ROOT\Wow6432Node\AcroExch.Document.7\shell\Print\command
0
 

Author Comment

by:SpokaneISD
ID: 35032285
I found this answer by using ProcessMonitor to trace the problem.  Took a while but I finally found it.
0
 

Author Closing Comment

by:SpokaneISD
ID: 35067744
I found this by using ProcessMonitor and tracing the failure.
0

Featured Post

Connect further...control easier

With the ATEN CE624, you can now enjoy a high-quality visual experience powered by HDBaseT technology and the convenience of a single Cat6 cable to transmit uncompressed video with zero latency and multi-streaming for dual-view applications where remote access is required.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Windows 10 Creator Update has just been released and I have it working very well on my laptop. Read below for issues, fixes and ideas.
This article shows how to use a free utility called 'Parkdale' to easily test the performance and benchmark any Hard Drive(s) installed in your computer. We also look at RAM Disks and their speed comparisons.
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
How to fix incompatible JVM issue while installing Eclipse While installing Eclipse in windows, got one error like above and unable to proceed with the installation. This video describes how to successfully install Eclipse. How to solve incompa…

722 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question