Solved

Valid Email going straight to Junk Mail Folder

Posted on 2011-03-01
6
776 Views
Last Modified: 2012-05-11
I have this weird situation in outlook where my received email constantly ends up in the junk mail.  Even users from within my domain.  Not sure what to do here.  

Thanks.
0
Comment
Question by:reecreatr
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
6 Comments
 
LVL 3

Expert Comment

by:mnation1
ID: 35012741
What version of Outlook?  Have you looked at your junk email filter settings in Outlook?
0
 
LVL 26

Accepted Solution

by:
souseran earned 250 total points
ID: 35012843
From your Tags, it appears we're discussing Outlook 2007. Is this happening with all of your email, or only certain messages? Have you recently moved to Office 2007 from a different version? Do you have any rules set up that may apply?
0
 

Author Comment

by:reecreatr
ID: 35012930
2007, it's a new PC for starters.  
The weird thing is that it happens sporatically.
I do have rules that deliver certain email to the junk mail folder, but the ones in question aren't part of these rules.

Thanks
0
Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

 
LVL 4

Assisted Solution

by:racastillojr
racastillojr earned 250 total points
ID: 35013608
Open the junk folder, select the email that is valid, right click the message, point to junk email, the select add sender to safe senders list.
0
 
LVL 4

Expert Comment

by:racastillojr
ID: 35013637
Also, try changing the junk email options.

Select the junk email folder, select the actions tab, point to Junk Email then select Junk Email option.

Maybe you have the junk email option set on high. Set it to low and see if it continues to happen.
0
 

Author Comment

by:reecreatr
ID: 35022863
Okay this is what I noticed,
So far, all the email that is going to the junk mail that is valid are email that is sent to the distribution groups that I'm a part of.  Is this something I should look in to more?

Thanks
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
After hours on line I found a solution which pointed to the inherited Active Directory permissions . You have to give/allow permissions to the "Exchange trusted subsystem" for the user in the Active Directory...
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Suggested Courses

627 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question