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HP Photosmart Printer "Ink System Failure"

Posted on 2011-03-01
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Last Modified: 2012-05-11
Just installed new print cartridges on my HP Photosmart C6380 All-in-one printer.  After turning it on, I'm getting the following error message, "Ink System Failrure" with code 0xc19a0022.  It says to turn the unit off and on, but when we do so, it keeps coming back with the same message.  Your help is very much appreciated.
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Question by:ISGAmin
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Expert Comment

by:mnation1
ID: 35013017
I would try different (new) cartridges and see if that makes a difference.  That is, assuming you've peeled the tape off the bottom of the cartridge that it comes with.
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Author Comment

by:ISGAmin
ID: 35013118
We will take the new cartridges back to see if they give us new ones.  We did remove the tape off the bottom of the cartridges.  We'll let you know if replacing the cartridges works.  Do you have any other suggestions?

Thanks.
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mnation1 earned 2000 total points
ID: 35013168
You could also try power-cycling the printer, reseating the cartridges, and wiping up around the cartridge inputs on the printer to catch any loose ink or paper.
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