Solved

Getting CRM 4.0 Queues to recieve mail

Posted on 2011-03-01
10
1,246 Views
Last Modified: 2012-08-13
We have a few queues that recently stopped receiving emails in CRM. Any emails sent to sales@company.com should be pulled into a CRM queue. However, it stopped receiving emails about 2 months ago. The "good" thing is that another queue also stopped receiving emails at around the same time.

The only thing I can think of is that something I did to get outgoing email in CRM to work, somehow stopped incoming mail from being sent to the queues.

I have tried several different things in Email Router configuration, and none of them are working. I'm not sure where to go from here, i'm completely stumped!
0
Comment
Question by:doughorning
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 5
10 Comments
 
LVL 29

Expert Comment

by:Feridun Kadir
ID: 35014443
Check the following:

- for each queue, what is the incoming profile set to? If it is forward mailbox, then make sure that the forwarding rules are still deployed.

- In the e-mail router configuration manager, make sure that the forward mailbox is still configured on the last tab.

- make sure you publish changes in the e-mail router configuration manager.

- check the event log on the server that has the e-mail router installed. It is possible (though perhaps not likely) there is an e-mail in the inbox for the queue that is upsetting the e-mail router. If so, then log in to the queue mailbox and delete that particular e-mail.
0
 

Author Comment

by:doughorning
ID: 35018804
All of the queues are under the Users/Queues list.  Should they actually be Forward Mailboxes?

They all use the same incoming profile. Here's a picture of this:  Email Router Incoming Profile
I've also tried "User Specified" and then typed in credentials in CRM in the Queue's contact record in the email router section.
0
 
LVL 29

Expert Comment

by:Feridun Kadir
ID: 35018962
From your picture, for the URL that you specified you need to change the protocol to WebDav or change the URL to http://servername/EWS/Exchange.asmx (replace servername with your server).

All users and queues can use the same incoming profile - that isn't a problem.

You can use a forward mailbox with queues if you wish. I recommend that all users and queues are configured to use a Forward Mailbox to simplify management.

What happens when you run Test Configuration in the E-mail Configuration manager.
0
Salesforce Made Easy to Use

On-screen guidance at the moment of need enables you & your employees to focus on the core, you can now boost your adoption rates swiftly and simply with one easy tool.

 

Author Comment

by:doughorning
ID: 35019042
I changed it to http://servername/EWS/Exchange.asmx and testing it just hung.

I then changed it to http://internalIPAddress/EWS/Exchange.asmx and it said this during testing:
"Incoming Status: Failure - The remote Microsoft Exchange e-mail server returned the error "(404) Not Found". This user or queue does not have a mailbox. Create a mailbox and try again. The request failed with HTTP status 404: Not Found. "

For every mailbox it said this. But that's definately not true, since it was previously working, and i know these mailboxes exist.
0
 
LVL 29

Expert Comment

by:Feridun Kadir
ID: 35033740
Hmm. I'm running out of ideas.  Are you using Exchange 2007 or 2010?
0
 

Author Comment

by:doughorning
ID: 35058027
2007
0
 

Author Comment

by:doughorning
ID: 35058132
One thing i noticed, when I put http://server/EWS/Exchange.asmx it takes forever to respond and doesn't succeed. Then, I tried HTTPS and specified the SSL port (443) in the advanced tab. When i do this, it says something about the SSL cert being bad. Well, at least it's responding right? I know that our SSL cert is bad. This is a costly hypothesis, like $500, so I don't want to suggest anything that is wrong that costs that much. So, do you think getting a good SSL cert then switching to HTTPS is the key?
0
 
LVL 29

Accepted Solution

by:
Feridun Kadir earned 500 total points
ID: 35058849
Most likely that is the answer. The E-mail Router requires certificates to be issued by a trusted authority.

However, you can buy certificates for much less than $500. Try godaddy.com or startcom.com.

0
 

Author Comment

by:doughorning
ID: 35071736
It's going to take awhile to do that, so I'm going to accept your solution now in case I forget later. I'll post back here if it doesn't work. Thanks for the help.
0
 
LVL 29

Expert Comment

by:Feridun Kadir
ID: 35071746
No problem and thanks. Feel free to post again if necessary.
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Ready to improve network connectivity? Watch this webinar to learn how SD-WANs and a one-click instant connect tool can boost provisions, deployment, and management of your cloud connection.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This is a walkthrough guide I wrote whilst upgrading my on-premise MS Dynamics CRM 3.0 deployment to 4.0. This covers the actual installation of the product to a working level for my system, I ran into a lot of issues that the steps below fixed so h…
Automatically creating a Trello card using data from a Microsoft Dynamics CRM record turned out to be an easy project that yielded great results.  Here's how I did this for an internal team at General Code.
Michael from AdRem Software outlines event notifications and Automatic Corrective Actions in network monitoring. Automatic Corrective Actions are scripts, which can automatically run upon discovery of a certain undesirable condition in your network.…
Monitoring a network: how to monitor network services and why? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the philosophy behind service monitoring and why a handshake validation is critical in network monitoring. Software utilized …

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question