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BES Users not able to browse Internet

Posted on 2011-03-01
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Last Modified: 2012-05-11
Hi All,
The Issue at hand :
All our Blackberry users are not able to access the Internet on their phone.
We have no policies in place, they are all Blank.
I have no software configurations
My "Connection Service" is stoped and is not set as a Push Server.
The client in question is a Blackberry 9700 that I need working asap.
We are in Sydney,  they are in New Zealand.
All other Sydney users do not have the Internet.
We are running "Blackberry Professional Software Version" : 4.1.4.3
We have not been able to upgrade that version,  as there is some version issue,  and it would cost money to upgrade,  and a whole lot of "drama",  least to say,  we can not upgrade it.
I would really prefer if I did not have to go in the DB to fix this,  but,  if so,  I am willing to.  
The users are getting this message when the try to access the Browser :
"A Communication failure occured with the selected mobile data service,  the server maybe busy.  Please try again later."
All I want to do, is let the BlackBerry decide what APN to use,  the New Zealand use a differnt provider to the Australia.  The Blackberry is capable of getting this information,  because when you freshly format the phone,  it configures the Internet fine,  and you can access the Internet,  as soon as it joins the BES network,  it falls apart.
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Question by:danmandich
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Expert Comment

by:RobMobility
ID: 35016042
Hi,

If you have an internal web-proxy for your organisation, you can configure the MDS-CS to use this, thereby ensuring that existing content management controls your organisation has in place are also 'extended' to the BlackBerry devices?

Have you tried setting a different browser as the default in options - it has probably defaulted to the BlackBerry browser where as you can select other options, depending on service books etc.

Regards.


RobMobility

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Accepted Solution

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RobMobility earned 2000 total points
ID: 35016049
Hi,

Try using Browser instead of BlackBerry browser?

Regards,


RobMobility.
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Author Comment

by:danmandich
ID: 35088044
Hi All,
The answer was 3 steps :
1) on the BB Smartphone > click on Manage Connections > Mobile Network Options > Data Services needs to be set to ON
2) Delete Service Books: Desktop [IPPP] , Desktop [BrowserConfig] and resend Service Books to the Device.
AND THEN
3) Go into Options, Advanced Options, Browser and set your fefault browser to Internet Browser.

Source for step 1 + 2
http://supportforums.blackberry.com/t5/BlackBerry-Enterprise-Solution/User-cannot-browse-internet/td-p/479137
Source for step 3
UNKNOWN
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Author Comment

by:danmandich
ID: 35088089
RobMobility helped get me on the right track
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