Solved

BES Users not able to browse Internet

Posted on 2011-03-01
4
651 Views
Last Modified: 2012-05-11
Hi All,
The Issue at hand :
All our Blackberry users are not able to access the Internet on their phone.
We have no policies in place, they are all Blank.
I have no software configurations
My "Connection Service" is stoped and is not set as a Push Server.
The client in question is a Blackberry 9700 that I need working asap.
We are in Sydney,  they are in New Zealand.
All other Sydney users do not have the Internet.
We are running "Blackberry Professional Software Version" : 4.1.4.3
We have not been able to upgrade that version,  as there is some version issue,  and it would cost money to upgrade,  and a whole lot of "drama",  least to say,  we can not upgrade it.
I would really prefer if I did not have to go in the DB to fix this,  but,  if so,  I am willing to.  
The users are getting this message when the try to access the Browser :
"A Communication failure occured with the selected mobile data service,  the server maybe busy.  Please try again later."
All I want to do, is let the BlackBerry decide what APN to use,  the New Zealand use a differnt provider to the Australia.  The Blackberry is capable of getting this information,  because when you freshly format the phone,  it configures the Internet fine,  and you can access the Internet,  as soon as it joins the BES network,  it falls apart.
0
Comment
Question by:danmandich
  • 2
  • 2
4 Comments
 
LVL 25

Expert Comment

by:RobMobility
ID: 35016042
Hi,

If you have an internal web-proxy for your organisation, you can configure the MDS-CS to use this, thereby ensuring that existing content management controls your organisation has in place are also 'extended' to the BlackBerry devices?

Have you tried setting a different browser as the default in options - it has probably defaulted to the BlackBerry browser where as you can select other options, depending on service books etc.

Regards.


RobMobility

0
 
LVL 25

Accepted Solution

by:
RobMobility earned 500 total points
ID: 35016049
Hi,

Try using Browser instead of BlackBerry browser?

Regards,


RobMobility.
0
 

Author Comment

by:danmandich
ID: 35088044
Hi All,
The answer was 3 steps :
1) on the BB Smartphone > click on Manage Connections > Mobile Network Options > Data Services needs to be set to ON
2) Delete Service Books: Desktop [IPPP] , Desktop [BrowserConfig] and resend Service Books to the Device.
AND THEN
3) Go into Options, Advanced Options, Browser and set your fefault browser to Internet Browser.

Source for step 1 + 2
http://supportforums.blackberry.com/t5/BlackBerry-Enterprise-Solution/User-cannot-browse-internet/td-p/479137
Source for step 3
UNKNOWN
0
 

Author Comment

by:danmandich
ID: 35088089
RobMobility helped get me on the right track
0

Featured Post

Gigs: Get Your Project Delivered by an Expert

Select from freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely and get projects done right.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
is there a limit to android version upgrade on older model phones? 3 115
iphone activation 8 96
Office 365 setup on Android phone 6 74
Perplexed with Google Play 2 76
Working settings for French ISP Orange "Prêt à Surfer" SIM cards for data connections only. Can't be found anywhere else !
For Sennheiser, comfort, quality and security are high priority areas. This paper addresses the security of Bluetooth technology and the supplementary security that Sennheiser’s Contact Center and Office (CC&O) headsets provide.  
This is used to tweak the memory usage for your computer, it is used for servers more so than workstations but just be careful editing registry settings as it may cause irreversible results. I hold no responsibility for anything you do to the regist…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, just open a new email message. In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…

815 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now