Cannot find fingerprint sensor device

Posted on 2011-03-01
Last Modified: 2012-05-11
On a Lenovo ThinkCentre, after loading windows, I get a message that says "cannot find fingerprint sensor device.  Then the workstation automatically restarts.  It gets to the same point again then restarts.  This computer was downgraded from Windows 7 to Windows XP.
Question by:nellie5713
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3

Assisted Solution

kpltechgroup earned 500 total points
ID: 35014291
do you get a blue screen?

downgraded with a fresh install?

can you boot into safe mode?

Author Comment

ID: 35016767
I don't get a blue screen.  It was downgraded with Windows XP Product Recovery Disc and  Rescue and Recovery Disc given to me by Lenovo for downgrade purposes.  I haven't tried to boot to safe mode.  I will try it now.

Author Comment

ID: 35016813
I tried bringing it up in the safe mode.  I got a message saying that the system is not fully installed run setup again.  I am going to go through the setup process again and let you know the results.  Thanks for your advice.
Manage your data center from practically anywhere

The KN8164V features HD resolution of 1920 x 1200, FIPS 140-2 with level 1 security standards and virtual media transmissions at twice the speed. Built for reliability, the KN series provides local console and remote over IP access, ensuring 24/7 availability to all servers.


Accepted Solution

kpltechgroup earned 500 total points
ID: 35022852
Yes try that also try literally a clean install.

Then just reference to the lenvo cd for the needed drivers! :)

That way you have SP3 too.

Author Closing Comment

ID: 35052234
Did a clean install as suggested and it worked.

Expert Comment

ID: 35053268
Good to know thanks for the points!

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to record audio from input sources to your PC – connected devices, connected preamp to record vinyl discs, streaming media, that play through your audio card: Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10 – both 32 bit & 64.
This article is a collection of issues that people face from time to time and possible solutions to those issues. I hope you enjoy reading it.
As developers, we are not limited to the functions provided by the VBA language. In addition, we can call the functions that are part of the Windows operating system. These functions are part of the Windows API (Application Programming Interface). U…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question