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Cannot find fingerprint sensor device

Posted on 2011-03-01
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Last Modified: 2012-05-11
On a Lenovo ThinkCentre, after loading windows, I get a message that says "cannot find fingerprint sensor device.  Then the workstation automatically restarts.  It gets to the same point again then restarts.  This computer was downgraded from Windows 7 to Windows XP.
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Question by:nellie5713
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6 Comments
 
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by:kpltechgroup
kpltechgroup earned 500 total points
ID: 35014291
do you get a blue screen?

downgraded with a fresh install?

can you boot into safe mode?
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Author Comment

by:nellie5713
ID: 35016767
I don't get a blue screen.  It was downgraded with Windows XP Product Recovery Disc and  Rescue and Recovery Disc given to me by Lenovo for downgrade purposes.  I haven't tried to boot to safe mode.  I will try it now.
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Author Comment

by:nellie5713
ID: 35016813
I tried bringing it up in the safe mode.  I got a message saying that the system is not fully installed run setup again.  I am going to go through the setup process again and let you know the results.  Thanks for your advice.
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LVL 5

Accepted Solution

by:
kpltechgroup earned 500 total points
ID: 35022852
Yes try that also try literally a clean install.

Then just reference to the lenvo cd for the needed drivers! :)

That way you have SP3 too.
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Author Closing Comment

by:nellie5713
ID: 35052234
Did a clean install as suggested and it worked.
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Expert Comment

by:kpltechgroup
ID: 35053268
Good to know thanks for the points!
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