?
Solved

Cannot find fingerprint sensor device

Posted on 2011-03-01
6
Medium Priority
?
1,180 Views
Last Modified: 2012-05-11
On a Lenovo ThinkCentre, after loading windows, I get a message that says "cannot find fingerprint sensor device.  Then the workstation automatically restarts.  It gets to the same point again then restarts.  This computer was downgraded from Windows 7 to Windows XP.
0
Comment
Question by:nellie5713
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
6 Comments
 
LVL 5

Assisted Solution

by:kpltechgroup
kpltechgroup earned 2000 total points
ID: 35014291
do you get a blue screen?

downgraded with a fresh install?

can you boot into safe mode?
0
 

Author Comment

by:nellie5713
ID: 35016767
I don't get a blue screen.  It was downgraded with Windows XP Product Recovery Disc and  Rescue and Recovery Disc given to me by Lenovo for downgrade purposes.  I haven't tried to boot to safe mode.  I will try it now.
0
 

Author Comment

by:nellie5713
ID: 35016813
I tried bringing it up in the safe mode.  I got a message saying that the system is not fully installed run setup again.  I am going to go through the setup process again and let you know the results.  Thanks for your advice.
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 
LVL 5

Accepted Solution

by:
kpltechgroup earned 2000 total points
ID: 35022852
Yes try that also try literally a clean install.

Then just reference to the lenvo cd for the needed drivers! :)

That way you have SP3 too.
0
 

Author Closing Comment

by:nellie5713
ID: 35052234
Did a clean install as suggested and it worked.
0
 
LVL 5

Expert Comment

by:kpltechgroup
ID: 35053268
Good to know thanks for the points!
0

Featured Post

Enroll in October's Free Course of the Month

Do you work with and analyze data? Enroll in October's Course of the Month for 7+ hours of SQL training, allowing you to quickly and efficiently store or retrieve data. It's free for Premium Members, Team Accounts, and Qualified Experts!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Configuring Remote Assistance for use with SCCM
IF you are either unfamiliar with rootkits, or want to know more about them, read on ....
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…

649 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question