Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Change password with OWA

Posted on 2011-03-01
17
Medium Priority
?
609 Views
Last Modified: 2012-08-13
Hi All,

Im running Exchange 2010

Some of my mobile users are trying to change password over OWA but it will not let them change. Saying that minimal requirements have not been met even tho password entered are really complex.

Thanks
0
Comment
Question by:aucklandnz
  • 8
  • 7
  • 2
17 Comments
 
LVL 13

Expert Comment

by:AustinComputerLabs
ID: 35014095
What version of server?
Were these users migrated from an older version since they last set their password?
0
 
LVL 3

Author Comment

by:aucklandnz
ID: 35014103
Version 14.1 (build 218.15) yes the user was migrated from exchange 2007

thanks
0
 
LVL 13

Expert Comment

by:AustinComputerLabs
ID: 35014130
The Migration will allow passwords that do not meet the requirements but if you change it must meet the folllowing:

•Passwords cannot contain the user’s account name or parts of the user’s full name that exceed two consecutive characters.
•Passwords must be at least six characters in length.
•Passwords must contain characters from three of the following four categories:

1.English uppercase characters (A through Z).
2.English lowercase characters (a through z).
3.Base 10 digits (0 through 9).
4.Non-alphabetic characters (for example, !, $, #, %).
0
Get your Disaster Recovery as a Service basics

Disaster Recovery as a Service is one go-to solution that revolutionizes DR planning. Implementing DRaaS could be an efficient process, easily accessible to non-DR experts. Learn about monitoring, testing, executing failovers and failbacks to ensure a "healthy" DR environment.

 
LVL 3

Author Comment

by:aucklandnz
ID: 35014139
the user was able to change the password while connected to domain, i have  enforce complex password policy in GP and still cannot change
0
 
LVL 13

Expert Comment

by:AustinComputerLabs
ID: 35014187
Do you have an SSL cert for that installation?
0
 
LVL 3

Author Comment

by:aucklandnz
ID: 35014193
yes
0
 
LVL 13

Accepted Solution

by:
AustinComputerLabs earned 2000 total points
ID: 35014209
Check the Minimum Password Age setting in the Domain GPO. If you do not enable a minimum password age then OWA will not let you change the password.

You need to Enable the Minimum Password Age setting and set it to 0 or higher for the Change Password feature of OWA to work.
0
 
LVL 3

Author Comment

by:aucklandnz
ID: 35014253
Minimum Password Age setting in the Domain GPO is set to 28
0
 
LVL 13

Expert Comment

by:AustinComputerLabs
ID: 35014267
Try 0 as a test, and see if that changes the behavior. I had one set to 7 that did not work until I changed it to 0 (which is like disabling that requirement).
0
 
LVL 13

Expert Comment

by:AustinComputerLabs
ID: 35014273
Minimum Password Age  determines the period of time (in days) that a password must be used before the user can change it. You can set a value between 1 and 998 days, or you can allow changes immediately by setting the number of days to 0.

0
 
LVL 7

Expert Comment

by:FemSteenkamp
ID: 35014921
i think AustinComputerLabs: found the problems

outlook nearly always returns the one generic error about complexity if for any reasons the passwords cannot be updated. i think this is deliberate so that the return message does not return information that hackers can use to gues password and usernames.

the minimum password age just looks at whent he password was last changed ( it doesnt matter if it was teh uers or an admin doing a reset) and will not allow the password to be changed for the duration. checking the  box "user must change password at next logon" will overide this setting but has other problems if users dont log on to a domain with their workstations (i.e. only using AD for outlook authentication.
0
 
LVL 13

Expert Comment

by:AustinComputerLabs
ID: 35033503
Did you solve this or do you need more assistance?
0
 
LVL 3

Author Comment

by:aucklandnz
ID: 35033550
I'm off till Monday. I will make the change on Monday and post the result.

Thanks for all your comments
0
 
LVL 3

Author Comment

by:aucklandnz
ID: 35076520
hi,

I have change it but still cannot change the password

thanks
0
 
LVL 13

Expert Comment

by:AustinComputerLabs
ID: 35076536
You set the Minimum Password Age setting to 0 and then ran gpupdate /force?
0
 
LVL 3

Author Comment

by:aucklandnz
ID: 35077577
yes. Minimum and Maximum to 0, with gpupdate /force

I have edit Default Group Policy at the top level just to make sure
0
 
LVL 7

Expert Comment

by:FemSteenkamp
ID: 35108081
just some more info.

1) you can always RESET a password from the MMC, regardless  of the policy settings.
  just note that this ALSO bypass password history check etc. the ONLY thing that password reset (as opposed to change) look at is that it must meet length and complexity requirements
2) clicking the "user must change pasword at next logon" overides the policy about password age and alow the user to change the password.

0

Featured Post

Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The core idea of this article is to make you acquainted with the best way in which you can export Exchange mailbox to PST format.
Want to know how to use Exchange Server Eseutil command? Go through this article as it gives you the know-how.
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
Suggested Courses

782 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question