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Problem connecting Windows Phone 7 to exchange

Posted on 2011-03-01
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Last Modified: 2014-11-12
My wife has a HTC Surround on the AT&T network. She is a teacher and they have Exchange 2007. When I try to setup the exchange account on her phone I get the following error:

Outlook error

Not updates
There is a problem with the certificate for
xx.xxx.xxx.xx. Contact a support person or <<--This line has the ip address and not x's
your service provider.
Last tried 2 seconds ago
Error code: 80072F06

Because I do not work there I am very limited on what I can do on the network. Anyone have any suggestions?
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Question by:varesources
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11 Comments
 
LVL 12

Accepted Solution

by:
Hilal1924 earned 250 total points
ID: 35014185
Possible Cause:

The SSL certificate common name (host name field) is incorrect.

- OR -

Synchronization failed due to an incorrect SSL certificate common name.


Possible Resolution:

Verify certificate settings.

1. The name of the Exchange server specified on the device does not match the common name on the certificate.

User Action:

1. On your device, click Start, ActiveSync, Tools, Options, Server, and make sure that the correct server name is entered.


0
 
LVL 1

Author Comment

by:varesources
ID: 35014213
The server I have on the phone is the address for owa. Isn't that the correct address?
0
 
LVL 12

Expert Comment

by:Hilal1924
ID: 35014312
Yes but sometimes the common name does not match that of the server. for example in OWA the address might be owa.domain.com, But in certificate it might be mail.domain.com.
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LVL 31

Expert Comment

by:MegaNuk3
ID: 35015055
test your settings on www.testexchangeconnectivity.com 

Since you have limited access to the server, I don't suppose you can ask them to set their IIS to "ignore client certificates"?
0
 
LVL 1

Author Comment

by:varesources
ID: 35017807
Thanks! I'll try these tonight.
0
 
LVL 1

Author Comment

by:varesources
ID: 35033376
I tried your suggestions and it still didn't work. I doubt that their IT department will change any settings for me. I sent a request for a copy of the cert but they have not answered. Here is a list of things I tried.

owa.xxx.xxx.xxx.xxx
mail.xxx.xxx.xxx.xxx
xxx.xxx.xxx.xxx
xxx.xxx.xxx.xxx/owa
xxx.xxx.xxx.xxx/mail
webmail.xxx.xxx.xxx.xxx
owa.domain.com
mail.domain.com
webmail.domain.com
domain.com/owa
domain.com/mail
domain.com/webmail

The security certificate on their server is expired. I beleive that is the reason WP7 will not allow the connection. I tried the following settings on an iPhone and it worked.

mail.domain.com

Pretty lame that a Windows phone cannot connect to Exchange but an iPhone will.
Also, I logged into her webmail in IE and after adding the site to the trusted sites I was able to download the cert. I then sent it to the phone via a hotmail account and installed it on the phone. Still nothing. Any suggestions?
0
 
LVL 31

Assisted Solution

by:MegaNuk3
MegaNuk3 earned 250 total points
ID: 35034154
If their cert is expired then I would let them know about it...

That's why I think iPhones are so popular because they are so easy to setup, especially when compared to Windows Mobile and Android

iPhones can just ignore cert errors whereas windows mobile won't.
0
 
LVL 1

Author Comment

by:varesources
ID: 35036833
As you may have seen in the news school districts are really cutting back on spending. Their current cert expired in 09 and I can't expect them to spend the money now to renew it. Is it possible to get this working with an expired cert?
0
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 35038145
I don't think you will get the win7 phone working with an expired cert, but I may be wrong.

So your options are:
1.) swap to iPhone
2.) donate $60 to the school so they can renew the cert
0
 
LVL 1

Author Comment

by:varesources
ID: 35075055
I talked to the school districe and they are going to buy a cert sometime this week. Thanks for all your help!
0
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 35075086
Thanks for the points and good luck ...
0

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