Improve company productivity with a Business Account.Sign Up

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 695
  • Last Modified:

Problem connecting Windows Phone 7 to exchange

My wife has a HTC Surround on the AT&T network. She is a teacher and they have Exchange 2007. When I try to setup the exchange account on her phone I get the following error:

Outlook error

Not updates
There is a problem with the certificate for
xx.xxx.xxx.xx. Contact a support person or <<--This line has the ip address and not x's
your service provider.
Last tried 2 seconds ago
Error code: 80072F06

Because I do not work there I am very limited on what I can do on the network. Anyone have any suggestions?
0
varesources
Asked:
varesources
  • 5
  • 4
  • 2
2 Solutions
 
Hilal1924Commented:
Possible Cause:

The SSL certificate common name (host name field) is incorrect.

- OR -

Synchronization failed due to an incorrect SSL certificate common name.


Possible Resolution:

Verify certificate settings.

1. The name of the Exchange server specified on the device does not match the common name on the certificate.

User Action:

1. On your device, click Start, ActiveSync, Tools, Options, Server, and make sure that the correct server name is entered.


0
 
varesourcesAuthor Commented:
The server I have on the phone is the address for owa. Isn't that the correct address?
0
 
Hilal1924Commented:
Yes but sometimes the common name does not match that of the server. for example in OWA the address might be owa.domain.com, But in certificate it might be mail.domain.com.
0
Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

 
MegaNuk3Commented:
test your settings on www.testexchangeconnectivity.com 

Since you have limited access to the server, I don't suppose you can ask them to set their IIS to "ignore client certificates"?
0
 
varesourcesAuthor Commented:
Thanks! I'll try these tonight.
0
 
varesourcesAuthor Commented:
I tried your suggestions and it still didn't work. I doubt that their IT department will change any settings for me. I sent a request for a copy of the cert but they have not answered. Here is a list of things I tried.

owa.xxx.xxx.xxx.xxx
mail.xxx.xxx.xxx.xxx
xxx.xxx.xxx.xxx
xxx.xxx.xxx.xxx/owa
xxx.xxx.xxx.xxx/mail
webmail.xxx.xxx.xxx.xxx
owa.domain.com
mail.domain.com
webmail.domain.com
domain.com/owa
domain.com/mail
domain.com/webmail

The security certificate on their server is expired. I beleive that is the reason WP7 will not allow the connection. I tried the following settings on an iPhone and it worked.

mail.domain.com

Pretty lame that a Windows phone cannot connect to Exchange but an iPhone will.
Also, I logged into her webmail in IE and after adding the site to the trusted sites I was able to download the cert. I then sent it to the phone via a hotmail account and installed it on the phone. Still nothing. Any suggestions?
0
 
MegaNuk3Commented:
If their cert is expired then I would let them know about it...

That's why I think iPhones are so popular because they are so easy to setup, especially when compared to Windows Mobile and Android

iPhones can just ignore cert errors whereas windows mobile won't.
0
 
varesourcesAuthor Commented:
As you may have seen in the news school districts are really cutting back on spending. Their current cert expired in 09 and I can't expect them to spend the money now to renew it. Is it possible to get this working with an expired cert?
0
 
MegaNuk3Commented:
I don't think you will get the win7 phone working with an expired cert, but I may be wrong.

So your options are:
1.) swap to iPhone
2.) donate $60 to the school so they can renew the cert
0
 
varesourcesAuthor Commented:
I talked to the school districe and they are going to buy a cert sometime this week. Thanks for all your help!
0
 
MegaNuk3Commented:
Thanks for the points and good luck ...
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

  • 5
  • 4
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now