Solved

Computer refuses to shut down

Posted on 2011-03-01
5
249 Views
Last Modified: 2012-06-27
HI guys,
I have a Dell Latitude E6400 running Windows 7. I have it docked to a docking station. Also connected to the docking station are a monitor, mouse and keyboard. I have set the laptop display to project to the monitor so when my laptop is turned on and the lid is shut, all images are shown on the monitor, and when the lid of the laptop raised, the display then shows on the laptop. Here is the issue I have:  say I have the lid of the laptop shut and display is now on the monitor; when I click start - shutdown, I see the shutdown process begins and I can tell because it shows all the things that happen when you try to shutdown a laptop - from the monitor. However my laptop itself doesn't shutdown/go off. I can still see the power button light on the laptop stay on - it remains lit (it’s blue in color). Each time I have to manually hold down the power button for about 10 seconds before the light goes off and the laptop shuts down. Can you please provide some reasons as to why this is the case? I don’t think it’s normal because as far as I know, when you do start-shutdown on any machine (whether projected to a monitor or not) it should shutdown after a few seconds. Could you please provides some suggestions as to why this is the case and help me resolve this issue so that I can get my laptop to shutdown? Any suggestions/answers are appreciated.
Thanks.
0
Comment
Question by:Chemtrade
5 Comments
 
LVL 12

Expert Comment

by:Hilal1924
ID: 35014150
One thing that comes to my mind is that you need to verify the Power Policy of the laptop in control panel. Second I think you might need to flash the BIOS. See if Dell has provided any newer BIOS version.

Control Panel > Power Options > Change Plan
0
 
LVL 6

Expert Comment

by:ezskol
ID: 35014316
I agree, check Dell for the latest BIOS.  Have you tried turning off Internet Security software and try shutting it down?  Does that work?
0
 

Accepted Solution

by:
Chemtrade earned 0 total points
ID: 35189285
Quick correction: the laptop was a Dell Latitude E4300 with windows XP Pro.

Now it didn't have the latest BIOS so I upgraded it.  The laptop has a built in webcam. The issue was fixed by downgrading the webcam driver.

Now the machine shuts down properly.

Thanks guys for your suggestions.
0
 
LVL 69

Expert Comment

by:Qlemo
ID: 35422469
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0

Featured Post

Courses: Start Training Online With Pros, Today

Brush up on the basics or master the advanced techniques required to earn essential industry certifications, with Courses. Enroll in a course and start learning today. Training topics range from Android App Dev to the Xen Virtualization Platform.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Valere unit 6 68
Motherboard for overclocking I5 6600K 17 119
Does a test card exist for a randomly rebooting PC 14 56
Server backups 5 36
This article applies to This article will be of use if you are the owner / supporter of any computer that comes with a discrete graphics card from nVidia / ATI Radeon (Now owned by AMD) or any embedded graphics solution and need to upgrade the gr…
More and more people are using the enhanced small form-factor pluggable (SFP+) tranceivers, and speed is of utmost importance. Testing of speeds are critical to ensure that the devices will meet the speed requirements. There are some testing challen…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
Migrating to Microsoft Office 365 is becoming increasingly popular for organizations both large and small. If you have made the leap to Microsoft’s cloud platform, you know that you will need to create a corporate email signature for your Office 365…

816 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now