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blackberry user has deleted all emails

Posted on 2011-03-02
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Last Modified: 2012-05-11
blackberry user has deleted aqll emails while he is away on business, is there anyway i can retrieve them and restore to him remotely?
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Question by:markgould1978
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10 Comments
 
LVL 3

Expert Comment

by:rajkumartech
ID: 35015242
You will have to resynch emails with the device again. However, it can be done through device only.
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Author Comment

by:markgould1978
ID: 35015254
user has a curve 8900 any ideas how?
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LVL 5

Expert Comment

by:StefanKamp
ID: 35015316
It can only be done when you own the blackberry enterprise server. If that's the case, just delete the user from the blackberry enterprise manager, recreate the account. Do the enterprise activiation again; all email will be restored which currently exists in the exchange mail store.

Br. Stefan
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LVL 5

Expert Comment

by:StefanKamp
ID: 35015326
Not really sure, but it may be the same case running BIS. Possibly you can delete the account at your provider, recreate and establish sync between the mailserver, all items could be restored as well. But in that case, you need to have the BlackBerry phone to do this.
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Author Comment

by:markgould1978
ID: 35015370
i have deleted user, re adding him now, so i can activate without the device actually here?
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LVL 3

Expert Comment

by:rajkumartech
ID: 35015578
You need to have the device in your hand to activate. you can follow this procedure
Go to OPTIONS > ADVANCED OPTIONS > ENTERPRISE ACTIVATION. (may be slightly different menu's on certain blackberry models)
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LVL 25

Expert Comment

by:RobMobility
ID: 35015809
Hi,

If you communicate the Enterprise Activation password to your user, you can talk them though activation.

Regards,


RobMobility.
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LVL 25

Expert Comment

by:RobMobility
ID: 35015830
Alternatively, you can force a re-sync without deleting an re-adding:

Go to Options > Advanced Options > Enterprise Activation and in the email field press and hold the ALT key and type CNFG.

A  hidden menu will appear and you will need to change "Wireless Sync"  from Yes to No, now exit this menu and wait 30 seconds and repeat the process but turn sync back from No to Yes.

Once you've changed this setting you will see a slow sync will automatically start and it will repair all the wireless sync settings.  

Regards,


RobMobility.
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Accepted Solution

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markgould1978 earned 0 total points
ID: 35016013
thanks to all for your help, appears users tackball is broken anyway so cant do the enterprise activation
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Author Closing Comment

by:markgould1978
ID: 35446454
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