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Exchange 2010 address list problem

Posted on 2011-03-02
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Last Modified: 2012-05-11
I have an Exchange 2010 Server. Which is working fine except, when someone in the office tries to reply to an email that is from the same domain, we get this strange looking reply address, which bounces back, here is an example of the reply address we get,

 Fred Bolton[IMCEAEX-_O=wmhsac_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=RECIPIENTS_CN=JSHEPHERD@wmhsac.net.au]

If we send to anyone not in our domain or reply to anyone we have no probs.
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Question by:NWCCSteve
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Expert Comment

by:Glen Knight
ID: 35015880
have you exported to PST and then re-imported in to a different Exchange Organisation?

If so then this is due to a missing X500 address in the new Exchange Organisation.

You have 2 options, delete the entry from the NK2 file for each user or add the X500 addresses related to the previous exchange organisation, this needs to be exact so if you don't know it go for the first option.
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Author Comment

by:NWCCSteve
ID: 35015900
Thanks Dematzer, we have 4 servers to upgrade from 2007 to 2010 and we have done 2, and both of them are doing the same thing, both these servers only have a handful of users so I think the x500 address creation sounds good. However I know with exchange 2003 there is an option to create an x500 address, but I thought exchange 2007 and 2010 no longer had the option to create an x500 address
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Expert Comment

by:Glen Knight
ID: 35015913
as I said, did you migrate from one Exchange organisation to another by exporting the mail to PST and then re-importing it?

if so then this is the reason why.

If you didn't do this then we need to look at another option.
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Author Comment

by:NWCCSteve
ID: 35015929
Sorry one site had six users and the other 9, so we just backed up there psts locally and reimported once server change was made
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Expert Comment

by:Glen Knight
ID: 35015937
OK, in that case it is the X500 issue :)

Do you know the exact organisation details of the Exchange Organisation they were exported from?

If you do then follow this: http://blogs.technet.com/b/sbs/archive/2009/05/21/cannot-reply-to-old-emails-or-modify-old-calendar-items-after-pst-mail-migration.aspx
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Author Comment

by:NWCCSteve
ID: 35016004
Thanks Dematzer, I just had a quick look and will now give it a go and will let you know how I go.

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Author Comment

by:NWCCSteve
ID: 35016105
Just a curveball possibly, one of the Servers domain names is different to its new Server domain name, will this affect things.

eg old domain pcls new domain nmae yic

They got bought out by someone else but are retaining there original email addresses, and are being moved onto companyBs server.
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Expert Comment

by:Glen Knight
ID: 35016112
shouldn't cause a problem, the X500 address is only being added so that old emails etc can be replied to.  It won't matter what it is as long as it's correct for the reply addresses :)
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Author Comment

by:NWCCSteve
ID: 35016125
Thanks, just a quick querie, in the instructions on the link you gave me it says to use adsiedit.msc, however I can see all these settings from Advanced View in AD, and can Edit , do I need to use the adsiedit.
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Expert Comment

by:Glen Knight
ID: 35016136
You can use ADModify to do them all at the same time instructions a little further down in the article linked above.
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Author Comment

by:NWCCSteve
ID: 35016142
Thanks, will stop bothering you now, and will let you know how I go
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Accepted Solution

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Glen Knight earned 500 total points
ID: 35016150
no worries, your not bothering me, I am here to help :)
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Author Closing Comment

by:NWCCSteve
ID: 35017339
Thanks Dematzer

Had to troubleshoot a couple of addresses with different issues, but the problem I had mentioneed here, was resolved exactly the way you said to do it. I didnt do the bulk thing and did them individually, but there was only about 10 email addresses to do.

Thanks once again, you saved me heaps of time, as googling stuff like this takes such a long time to filter through the garb, whereas you pinpointed the problem straight away and gave a precise set of answers.

Really appreciate it
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