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Direct Booking pronlem in Outlook 2010 / XP /Exchange 2003

Posted on 2011-03-02
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Last Modified: 2012-05-11
Hello,

We are running Outlook 2010 on XP and Exchange 2003. Apparently, direct booking is disbled by default in Outlook 2010 and there is a registry fix to enable it. However, it only seems to work propperly when booking resources using one's own calendar.

If trying to book a resource on someone elses calendar (shared, delegated, even someone the user has full mailbox and send as rights for) without inviting anyone , the resource gets booked succesfully, but immediately after the resource confirmation pop-up an error message comes up that the operation did not complete successfully, the appointment does not get saved in the organizer's calendar and the appointment window remains open.  if the user tries to close the appoinment window they  get prompted to "save and send", "save without sending" or "don't save". If they choose "svae and send" they get the same error message. Only if they choose to "save without sending", then the appointment gets saved in the organizer's calendar.

The booking works fine without this error if the user adds any recipient as required/optional, but if trying to book the resource without inviting anyone else, then they get the error. Also, if booking from Outlook 2003, there is no error. I noticed that when you go to scheduling and add more recipients from address book, in 2003 the organizer shows in the required field but in Outlook 2010 the required filed is blank. If the user tries adding the organizer manually, then the organizer gets a meeting invitation, which is not what they want. If the user adds the resource to the required field, as well as the resource field,  then direct booking does not work att all - the appointment gets saved in  the organizer's calenda, but the resource does not get booked.

Can anyone help?

Thank you!

 
Event Type:	Information
Event Source:	Microsoft Office 14 Alerts
Event Category:	None
Event ID:	300
Date:		02/03/2011
Time:		10:00:31
User:		N/A
Computer:	CZ8BR4J
Description:
Microsoft Outlook
The operation failed.  The messaging interfaces have returned an unknown error. If the problem persists, restart Outlook.
P1: 301670
P2: 14.0.4763.1000
P3: 6xk3
P4: 0x80040607

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PrtScn of the error pop-up
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Question by:rookie_b
4 Comments
 
LVL 32

Expert Comment

by:Rodney Barnhardt
ID: 35026577
If you look at the link below, this explains how Outlook 2010 works with various version of Exchange. You will notice that with Exchange 2003, calendar booking is not supported. Therefore, the answer to you question would be you cannot use it based on your current environment.

http://technet.microsoft.com/en-us/library/cc178996.aspx
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Accepted Solution

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rookie_b earned 0 total points
ID: 35028318
Well, here is how you enable it, and it seems to work. The only issue is when booking a resource from a shared calendar and not inviting anyone at the same time. If you add someone to the rrquired
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LVL 12

Expert Comment

by:Mike
ID: 35308430
This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.
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