?
Solved

Direct Booking pronlem in Outlook 2010 / XP /Exchange 2003

Posted on 2011-03-02
4
Medium Priority
?
2,745 Views
Last Modified: 2012-05-11
Hello,

We are running Outlook 2010 on XP and Exchange 2003. Apparently, direct booking is disbled by default in Outlook 2010 and there is a registry fix to enable it. However, it only seems to work propperly when booking resources using one's own calendar.

If trying to book a resource on someone elses calendar (shared, delegated, even someone the user has full mailbox and send as rights for) without inviting anyone , the resource gets booked succesfully, but immediately after the resource confirmation pop-up an error message comes up that the operation did not complete successfully, the appointment does not get saved in the organizer's calendar and the appointment window remains open.  if the user tries to close the appoinment window they  get prompted to "save and send", "save without sending" or "don't save". If they choose "svae and send" they get the same error message. Only if they choose to "save without sending", then the appointment gets saved in the organizer's calendar.

The booking works fine without this error if the user adds any recipient as required/optional, but if trying to book the resource without inviting anyone else, then they get the error. Also, if booking from Outlook 2003, there is no error. I noticed that when you go to scheduling and add more recipients from address book, in 2003 the organizer shows in the required field but in Outlook 2010 the required filed is blank. If the user tries adding the organizer manually, then the organizer gets a meeting invitation, which is not what they want. If the user adds the resource to the required field, as well as the resource field,  then direct booking does not work att all - the appointment gets saved in  the organizer's calenda, but the resource does not get booked.

Can anyone help?

Thank you!

 
Event Type:	Information
Event Source:	Microsoft Office 14 Alerts
Event Category:	None
Event ID:	300
Date:		02/03/2011
Time:		10:00:31
User:		N/A
Computer:	CZ8BR4J
Description:
Microsoft Outlook
The operation failed.  The messaging interfaces have returned an unknown error. If the problem persists, restart Outlook.
P1: 301670
P2: 14.0.4763.1000
P3: 6xk3
P4: 0x80040607

Open in new window

PrtScn of the error pop-up
0
Comment
Question by:rookie_b
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 32

Expert Comment

by:Rodney Barnhardt
ID: 35026577
If you look at the link below, this explains how Outlook 2010 works with various version of Exchange. You will notice that with Exchange 2003, calendar booking is not supported. Therefore, the answer to you question would be you cannot use it based on your current environment.

http://technet.microsoft.com/en-us/library/cc178996.aspx
0
 

Accepted Solution

by:
rookie_b earned 0 total points
ID: 35028318
Well, here is how you enable it, and it seems to work. The only issue is when booking a resource from a shared calendar and not inviting anyone at the same time. If you add someone to the rrquired
0
 
LVL 12

Expert Comment

by:Mike
ID: 35308430
This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
Suggested Courses
Course of the Month15 days, 8 hours left to enroll

741 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question